topic Add-ons purchase error in EE app and website

Add-ons purchase error

Harry92 — Wed, 15 May 2024 06:44:51 GMT

I can’t buy add-ons through my online ‘myee’ account, I just get this message. EE must aware of this problem as it’s been like this for days. I’m not interested in going round in circles giving all my details and trying different suggestions that don’t work. Just fix it.

Re: Add-ons purchase error

Christopher_G — Wed, 15 May 2024 09:34:17 GMT

Hi @Harry92

We're aware of a small number of customers experiencing this issue and have raised it with our support teams who are currently investigating this.

Chris

Re: Add-ons purchase error

Ac126 — Wed, 15 May 2024 17:57:07 GMT

Yeah I’m getting the same problem. Can add credit but not get data add on. Very frustrating and also tired of spending time contacting companies about things not working

Re: Add-ons purchase error

Katie_B — Thu, 16 May 2024 06:40:36 GMT

Hi @Ac126.

Our support team is still looking into this, we hope to have an update soon.

Katie

Re: Add-ons purchase error

Pineapple800 — Thu, 16 May 2024 18:31:57 GMT

Hi I am getting this problem as well thanks

Re: Add-ons purchase error

Pineapple800 — Thu, 16 May 2024 18:34:19 GMT

Hi that’s the same as what I am getting, as well

Re: Add-ons purchase error

XRaySpeX — Thu, 16 May 2024 20:07:01 GMT

Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

Re: Add-ons purchase error

Harry92 — Tue, 21 May 2024 07:49:13 GMT

Still the same problem. How has it still not been fixed? Absolutely useless.

Re: Add-ons purchase error

Colin80 — Tue, 18 Jun 2024 14:45:12 GMT

Having same problem. Think its deliberate so as to purchase a pack instead. If add ons not going to be available why not say so.

Re: Add-ons purchase error

Caroak33 — Tue, 18 Jun 2024 18:51:31 GMT

Lol page does not open

Re: Add-ons purchase error

XRaySpeX — Tue, 18 Jun 2024 22:24:59 GMT

@Caroak33 : Which browser you using? Try another browser other than Edge.

Re: Add-ons purchase error

Caroak33 — Wed, 19 Jun 2024 07:03:15 GMT

I tried chrome and edge on phone and on PC. Same result everywhere.

In the end I called EE and did this over the phone. It took about 2 mins 🤣

Re: Add-ons purchase error

vitellozzo — Sat, 17 Aug 2024 16:31:07 GMT

Since this has been going on for months, and there is no resolution coming, just text the following to 150 (you will need available credit to actually buy the add-on you need):

ADD ON - Get list of data, text or minutes add-ons
ADD TEXTS - Get options to buy texts add-on
ADD MINS -Get options to buy minutes add-on
ADD DATA - Get options to buy data add-on
ADD INT - Get options to buy minutes and data when abroad.

Don't be surprised when some of the options will not be recognised (e.g. I can't buy 200 texts for a day).

List of all codes 150 accepts:
https://ee.co.uk/help/mobile/manage-use/pay-as-you-go/get-help-by-texting-150-on-pay-as-you-go-or-flex

Re: Add-ons purchase error

mcneila3 — Thu, 17 Oct 2024 10:18:58 GMT

I've got this as well. Simply woeful i hasn't been fixed.