topic Re: Navigating from Community forums to My EE hyperlink in EE app and website

Navigating from Community forums to My EE hyperlink

354- — Fri, 10 May 2024 15:10:44 GMT

When I am on the EE Community and use the My EE hyperlink "header" (https://id.ee.co.uk/id/login), another webpage generates, on this webpage, it says "! We're unable to retrieve your account details right now log out and then log in again." The web address contains text in the web address "error=person-identity-failed"

Not sure if anyone else has seen this before?

Community-MyEE-hyperlinkperson-identity-failed

Re: Navigating from Community forums to My EE hyperlink

Leanne_T — Fri, 10 May 2024 16:51:30 GMT

Hi there @354-

Thanks for sharing 🙂

Could you try logging out and logging back in again, do you get the same message?

Do you use the same email for the community as your EE account?

Are you able to log into your EE account in a new web browser?

Leanne.

Re: Navigating from Community forums to My EE hyperlink

354- — Fri, 10 May 2024 18:59:03 GMT

@Leanne_T -

a.) Yes, I get the same issue when I log out and in again. (Using latest version of Chrome) (This issue seems to have occurred when I signed up for the recent rolled out 2FA security option, located in the my EE web profile; not sure if this is coincidence, or maybe some thing is really wrong with this PAYG account overall)

b.)Yes(When I signed up for the community a while ago, some moderator - changed the username that I chose initially)

c.) Yes; just tested with Edge; able to log in to MyEE web.

Re: Navigating from Community forums to My EE hyperlink

XRaySpeX — Sat, 11 May 2024 12:20:14 GMT

When I'm in the Community & I click that MyEE at top L I get presented with a login screen. Is that where you get the error msg instead?

Re: Navigating from Community forums to My EE hyperlink

354- — Sat, 11 May 2024 13:21:20 GMT

@XRaySpeX - I get the login prompt to fill out login details again, reinput the login credentials. After, it does its authentication thing, the returned webpage outputs the information about "! We're unable to retrieve your account details right now log out and then log in again."

Re: Navigating from Community forums to My EE hyperlink

354- — Sat, 11 May 2024 13:26:21 GMT

Try to use the back button gives various odd error messages;

BadRequest

Also after trying to use the back button after the bad request;

 {
                "code" : "01",
                "message" : "Internal error"
            }