topic Re: New to EE but cannot add Mobile EE sim to mobile app in EE app and website

New to EE but cannot add Mobile EE sim to mobile app

Mushie88 — Fri, 10 May 2024 07:29:17 GMT

Hi I have been unable to add my EE sim as a product to the mobile EE app.

I am stuck on getting a verification code sent to my mobile number.

i recently got my old existing number transferred to EE which was transferred over successfully on 09.05.24. Please help in finding out why I cannot get a verification code to add the EE sim to the app?

Re: New to EE but cannot add Mobile EE sim to mobile app

Leanne_T — Fri, 10 May 2024 09:25:51 GMT

Hi @Mushie88

Thanks for coming here.

Are you using the number that has transferred to register?

What model device are you using?

Leanne 🙂

Re: New to EE but cannot add Mobile EE sim to mobile app

XRaySpeX — Fri, 10 May 2024 12:17:22 GMT

What device is your SIM in?

Re: New to EE but cannot add Mobile EE sim to mobile app

Mushie88 — Fri, 10 May 2024 17:01:20 GMT

Hi I have put the new EE sim in my iPhone.

My previous Network provider was Three.

Re: New to EE but cannot add Mobile EE sim to mobile app

Mushie88 — Fri, 10 May 2024 17:01:44 GMT

It’s an iPhone

Re: New to EE but cannot add Mobile EE sim to mobile app

Katie_B — Sat, 11 May 2024 06:10:05 GMT

Thanks for confirming @Mushie88.

I am not to sure what could be stopping you receiving the verification code for the EE app.

Please give us a call on 150 so our customer care team can check your port and help set up your EE account online.

Katie