topic Re: Add-ons in EE app and website

Add-ons

Michael38 — Tue, 23 Apr 2024 14:45:40 GMT

Is there still problems with the add-ons in the EE app

Re: Add-ons

XRaySpeX — Tue, 23 Apr 2024 14:58:52 GMT

@Michael38 : Was there ever? What is your issue with add-ons? Please clearly explain your issue & circumstances in greater detail so we may be able to help you with it.

Re: Add-ons

Michael38 — Tue, 23 Apr 2024 17:28:31 GMT

The problem was that was on my ee app and was trying to get into add-on's
but they were having a problem with it, because it just said something went
wrong try again, which I did and nothing happened just came up say
something went wrong try again.

Re: Add-ons

XRaySpeX — Tue, 23 Apr 2024 18:12:43 GMT

What are your relevant circumstances? - Are you in UK or abroad? Are you on contract or PAYG? On what device is the app? Have your tried your online a/c? ...

Re: Add-ons

354- — Tue, 23 Apr 2024 21:29:16 GMT

@Michael38 - maybe something like this on the myEE web portal?

addonspurchaseerror

Re: Add-ons

354- — Tue, 23 Apr 2024 21:31:23 GMT

In the EE app the dashboard for addon displays the text "Something went wrong - please try again"

Re: Add-ons

354- — Tue, 23 Apr 2024 21:34:28 GMT

You use to be able to see the various add-ons; 1 day, 7 day, 30 day, data, extra minutes and texts, international add-ons. Only noticed this recently, a few days ago, while navigating around the EE app to see what has been updated/changed in the app.

Re: Add-ons

Michael38 — Wed, 24 Apr 2024 07:29:24 GMT

I'm in the UK and PAYG. Samsung galaxy A05s. What's online a/c

Re: Add-ons

Christopher_G — Wed, 24 Apr 2024 10:15:30 GMT

Hi @Michael38

Could you try these two things please, to see if you can access those add-ons.

1. Delete and redownload your EE App

2. Log into your EE Online account

Chris

Re: Add-ons

354- — Thu, 25 Apr 2024 15:11:03 GMT

@Christopher_G - It seems to be broken in both places at the same time and occurred when the latest version of the app was updated, myEE app 5.35 (Android).

(I make use of a legacy PAYG pack, not sure if this makes a difference, Also, I recall another poster on another thread mentioned they were having similar issues with this but on a legacy Flex plan.)

Have tried both 1 and 2.

Unfortunately I don't have any of the new subscription packs (capped at 25Mbps) to test if the add-ons are unavailable too.

Will wait this out.

Re: Add-ons

Christopher_G — Thu, 25 Apr 2024 17:28:56 GMT

Thanks for letting us know, @354-

Could you give it a try tomorrow and let us know if it's working again please?

Chris

Re: Add-ons

354- — Thu, 25 Apr 2024 19:21:28 GMT

@Christopher_G - Sure thing, will update tomorrow; let us see what happens tomorrow. Maybe some planned maintenance on the EE website & app tonight...🎰

Re: Add-ons

SM0114 — Thu, 25 Apr 2024 20:50:17 GMT

I've been having this problem with the website and EE app for the past two weeks. Still the same error this evening.

Re: Add-ons

354- — Thu, 25 Apr 2024 21:19:52 GMT

For the Android version of the app, according to Google Play, it was updated April 12, 5.35, the timeline fits...

The Apple app store, says April 16, 5.35.

Re: Add-ons

XRaySpeX — Thu, 25 Apr 2024 21:20:34 GMT

But, @354- , this issue also occurs with the online MyEE.

Re: Add-ons

354- — Thu, 25 Apr 2024 21:25:43 GMT

@XRaySpeX ah, yes. Maybe some of the myEE web portal uses some of the same web code/modules from the EE app; they seem to really like cramming everything into the app . At least it is broke in both places!

We will see what happens tomorrow!

Re: Add-ons

XRaySpeX — Thu, 25 Apr 2024 21:33:43 GMT

Maybe, maybe not, @354- 😉 ! They do mess with it practically every night.

Re: Add-ons

354- — Thu, 25 Apr 2024 22:28:40 GMT

@XRaySpeX - Really, every night!? Astonishing! 🤖

Re: Add-ons

354- — Fri, 26 Apr 2024 16:38:32 GMT

@Christopher_G- Same result as yesterday. Hope this helps!

Re: Add-ons

Christopher_G — Fri, 26 Apr 2024 17:48:56 GMT

Thanks, @354-

I'll see if we can get someone to look into this. If you need an add-on in the mean time, our team on 150 will be able to help.

Chris