topic Re: Linking products to account in EE app and website

Linking products to account

John5527 — Mon, 06 May 2024 13:56:47 GMT

I am having 2 problems

First my the account to which my products are linked appears to be linked to the mobile number that I moved from when keeping my original one. Could be something else?

Second it is impossible to contact a person to speak to using the 150 help number. None of the options get me to the right person

As a new customer I am finding this quite frustrating even compared to BT.

Any ideas?

Re: Linking products to account

Markitos21 — Mon, 06 May 2024 14:07:48 GMT

Same here , I have been waiting for nearly a moth , talked to cs and still not sorted..

Re: Linking products to account

James_B — Tue, 07 May 2024 07:57:31 GMT

Hi @John5527,

Welcome to the EE Community.

When did you number transfer complete?

James