topic Regarding upgrade and change of delivery address has been changed as request in EE app and website

Regarding upgrade and change of delivery address has been changed as request

Fur1a — Tue, 30 Apr 2024 22:15:13 GMT

Hi,

After upgrading to a Pixel 7a (7 Pro no longer available ), I received another message from 150, regarding change of delivery address changed as requested. If I hadn't I should contact EE immediately. Well, I made no such request. Now I'm concerned what is happening, as I noticed this message hours later, pre-occupied with fixing the washing machine which incidentally turns out to be kaputt.

Is this message a scam? I can't contact EE as it's late evening now and offices are closed until tomorrow morning. I see fellow posts questioning this same issue but no answers.

Kind regards

Re: Regarding upgrade and change of delivery address has been changed as request

James_B — Wed, 01 May 2024 08:04:36 GMT

Hi @Fur1a,

Welcome to the EE Community. 🙂

I'd recommend contacting Customer Care on 150 this morning so a member of the team can take a quick look at your order.

They'll be happy to help.

James

Re: Regarding upgrade and change of delivery address has been changed as request

Fur1a — Wed, 01 May 2024 09:09:18 GMT

Hi James_B,

I did just that and all is okay. It's a standard text where previous details have been added over to new contract et al with the upgrade order. Though the text makes is seem that delivery address details has been changed to a different one which is alarming. However, it isn't the case as feared.

Thanks for replying.

Kind regards Fur1a

Re: Regarding upgrade and change of delivery address has been changed as request

James_B — Wed, 01 May 2024 09:12:27 GMT

No problem, @Fur1a

I'm glad all is OK with your order.

James