topic Re: Re: The account name has been changed but it wasn't me in EE app and website

Re: The account name has been changed but it wasn't me

Lyn41 — Tue, 30 Apr 2024 15:53:25 GMT

Hi, I have this exact problem. Have you resolved the issue, if so how did you do it because I’m unsure what to do

Lyn41 — Tue, 30 Apr 2024 15:55:51 GMT

Exact same thing happened to me I don’t know how to solve it

Katie_B — Tue, 30 Apr 2024 16:29:52 GMT

Hello @Lyn41.

Thanks for coming here.

I would recommend giving us a call and reporting this to our customer care team.

The team can then escalate this for further investigation.

Katie

Katie_B — Tue, 30 Apr 2024 16:30:41 GMT

Good evening @Lyn41.

I have replied to your other post HERE.

Katie

Lyn41 — Tue, 30 Apr 2024 16:33:29 GMT

I’ve already spoke to ee about it and they’re not doing anything is there anyway I could change my number but keep my account

Katie_B — Tue, 30 Apr 2024 16:40:03 GMT

This is something our customer care team could help with.

I would recommend giving us another call.

Katie

Lyn41 — Tue, 30 Apr 2024 16:49:29 GMT

Oh right cheers.