topic Re: Not receiving verification email in EE app and website

Not receiving verification email

Forletta98 — Sat, 27 Apr 2024 10:00:51 GMT

I’ve just signed up with EE and to finish my set up on the app I need a verification email but nothing is actually being sent to me? I’ve checked my junk email aswell and nothing

Re: Not receiving verification email

Chris_B — Sat, 27 Apr 2024 11:05:54 GMT

@Forletta98 Try doing this via online and not the app. Also check your spam folder just in case it ended up there.

Re: Not receiving verification email

Forletta98 — Sat, 27 Apr 2024 12:50:07 GMT

I have

Austin Forletta

Re: Not receiving verification email

James_B — Sun, 28 Apr 2024 09:00:14 GMT

Hi @Forletta98,

Are you a mobile or home broadband customer?

James

Re: Not receiving verification email

Forletta98 — Sun, 28 Apr 2024 12:08:43 GMT

Mobile

Re: Not receiving verification email

James_B — Sun, 28 Apr 2024 12:18:16 GMT

Hi @Forletta98,

If you login in the EE app (using the same details you used to log in to the community) and select the Link a product tile, you'll be send a OTP code via text to your EE mobile number for verification.

Hope this helps.

James

Re: Not receiving verification email

Forletta98 — Sun, 28 Apr 2024 18:37:24 GMT

It doesn’t give me that option it only says verify via email

Re: Not receiving verification email

Christopher_G — Mon, 29 Apr 2024 07:00:07 GMT

OK, thanks @Forletta98

I recommend speaking to our Mobile Care team so they can check everything from our side and help you get set up.

Chris