topic Re: EE Website, is there anything but sales? in EE app and website

EE Website, is there anything but sales?

Alanblunt — Wed, 24 Apr 2024 08:54:07 GMT

I am trying to log on and see my account details, things like a summary of my account, what I pay, what's included, what things outside my plan cost, upgrades, copies of past bills etc.

I've spent hours and am going round in circles. This really should be the most basic simple thing, but it's taken me ages. It's frustrating to the point I am thinking of changing provider just to get the information I need.

Re: EE Website, is there anything but sales?

Christopher_G — Wed, 24 Apr 2024 11:02:44 GMT

Hi @Alanblunt

Welcome to the community.

Does the same thing happen on different devices/browsers?

Chris

Re: EE Website, is there anything but sales?

XRaySpeX — Wed, 24 Apr 2024 14:22:00 GMT

If you're logging into your EE a/c to see info about your products you shouldn't be seeing adverts for other products that you don't have & don't want.

Re: EE Website, is there anything but sales?

Alanblunt — Wed, 24 Apr 2024 15:00:40 GMT

This is on a Windows PC. I've cleared the cache on and tried again and it's no better.

Surely this is the main reason anyone would visit.

I've searched the help and nothing but a link to this forum comes up.

I've tried Googling it and I get lists of similar complaints.

Re: EE Website, is there anything but sales?

Christopher_G — Wed, 24 Apr 2024 17:33:31 GMT

Are you able to try on another device/browser, @Alanblunt?

Chris

Re: EE Website, is there anything but sales?

Alanblunt — Wed, 24 Apr 2024 21:21:22 GMT

I was using Chrome, I've now tried it on Edge. It's the same, just adverts. No way to see bills, contracts or anything I'm trying to find.

This has been days now trying. How can it be this hard? The only way to get help is to type on here, I then get a string of e-mails thanking me and giving me badges.

I just want to see my contract, my bills and what likely costs would be using my phone abroad. I am seriously at the point where I will leave EE forever. The web team need to be fired.

Re: EE Website, is there anything but sales?

XRaySpeX — Thu, 25 Apr 2024 00:37:22 GMT

For details of your contract, look in your online MyEE under Home > Plans & Subs > Plan Details.

For bills, look at Bills & Payments.

For roaming costs, see https://ee.co.uk/help/mobile/roaming/roaming-costs

Re: EE Website, is there anything but sales?

Alanblunt — Thu, 25 Apr 2024 08:36:21 GMT

No sign of plans, subs or details. Just more adverts.

I start to wonder if my SIM isn't linked to the account, despite going through that when I started this horrid journey. So I decide to try again.

I get:

"This service isn’t working right now"

Brilliant. Completely unusable.

Re: EE Website, is there anything but sales?

Alanblunt — Thu, 25 Apr 2024 08:38:31 GMT

And.... I clicked the link for roaming charges. It then asked me to log in, despite being logged in. I remain calm and log in.

"This service isn’t working right now"

Honestly, fire the entire web team. Give this as a project to some A-level students, you will get a better webpage.

Re: EE Website, is there anything but sales?

Alanblunt — Thu, 25 Apr 2024 08:49:46 GMT

Also if you read the other issues on this section, this is not a isolated incident. Why should this be such a struggle?

Re: EE Website, is there anything but sales?

Alanblunt — Thu, 25 Apr 2024 08:50:31 GMT

great, I've earnt another badge!! **bleep** this is a joke.

Re: EE Website, is there anything but sales?

James_B — Thu, 25 Apr 2024 08:51:22 GMT

Hi @Alanblunt,

If you haven't linked your SIM to your online account, the easiest way to do it if via the EE app.

Once logged in, just tap the link a product tile.

Does this resolve the issues you're seeing?

James

Re: EE Website, is there anything but sales?

Donnie16 — Thu, 25 Apr 2024 18:43:31 GMT

I'm having the same issue. Just moved from BT and am happy with what I got but having the same issue/problem with the app and website.

Re: EE Website, is there anything but sales?

Katie_B — Fri, 26 Apr 2024 05:59:33 GMT

Hi @Donnie16.

Thanks for coming here.

Are you trying to view your EE home broadband or EE mobile account?

Katie

Re: EE Website, is there anything but sales?

hstevens9709 — Fri, 26 Apr 2024 08:31:18 GMT

I am also seeing this issue. I received by new SIM yesterday and have tried to link the product with my account but there's no way for me to manage my mobile account in the app or web browser. I also only see adverts and the option to "link products". When I try that though it tells me that my phone number is already linked to my account so I can't add it again

Re: EE Website, is there anything but sales?

Katie_B — Fri, 26 Apr 2024 09:31:10 GMT

Hi @hstevens9709.

Have you been able to report this to our customer care team on 150?

Katie

Re: EE Website, is there anything but sales?

hstevens9709 — Mon, 29 Apr 2024 15:41:04 GMT

I have not. I will try them tomorrow but from what I can see on other posts here (e.g. https://community.ee.co.uk/t5/EE-app-and-website/Online-account/td-p/1380075), I don't expect it to help. I'll post here either way

Re: EE Website, is there anything but sales?

E-W — Sat, 19 Jul 2025 16:40:50 GMT

Is it too hard for EE to make an app which gives just the bare information? Or make a pared down app, for those who aren't still living with their parents?

The EE app is over 80% sales pitch and Early Learning Centre pictures.

The vast majority using the app want information about their existing contract. They don't want the "hard sell" clickbait which EE is pushing. They can find that on the web. The 98% majority users just want the bare information, and to get on with our real lives. Plusnet was so much better.