topic Balance in EE app and website

Balance

Esio — Wed, 24 Apr 2024 19:23:53 GMT

Just joined EE as BT no longer supports mobiles. I have downloaded the app but can’t see an area in the app that shows my balance , plan and usage . BT had a , My BT app and apparently EE did have previously. I phoned EE but they couldn’t help . To text , “ balance “ is a bit outdated?

Am I missing something . I like the idea of , “ at a glance “

Re: Balance

XRaySpeX — Wed, 24 Apr 2024 19:36:42 GMT

@Esio : To see your plan, Look in your online MyEE under Home > Plans & Subs > Plan Details.

Are you on contract or PAYG?

Re: Balance

Esio — Wed, 24 Apr 2024 21:51:24 GMT

Thanks

I am on a contract.

I phoned EE and they are investigating as I can’t see the options you suggested but thank you for your help and reply . Possibly as I am just new to EE it’s not set up
Sent from my iPhone

Re: Balance

XRaySpeX — Thu, 25 Apr 2024 00:38:46 GMT

Have you linked your mobile no. to your EE a/c?