topic Misleading/false advertising for upgrade. in EE app and website

Misleading/false advertising for upgrade.

Emosley — Wed, 24 Apr 2024 16:47:49 GMT

I'm due an upgrade, go on the website and find the following offer.

Phone with data = £29.14 instead of £59.14

Below the upgrade it states price shown is for phone with airtime, not phone plus separate airtime

Click the offer and it £29.14 for the phone only!

This is false advertising. Even the ladies I messaged on X and Facebook agreed I was correct but were unable to process it.

If what is advertised isn't honoured I will be contacting Trading Standards and leaving EE for a different mobile provider.

Christopher_G — Wed, 24 Apr 2024 17:57:16 GMT

Have you spoken with our Mobile Care team? We're they check the offer for you?

Chris

Emosley — Wed, 24 Apr 2024 18:47:29 GMT

How do I contact the Mobile Care Team? Reluctant to phone as they can't see the screen shots as proof that I'm not making it up

Chris_B — Wed, 24 Apr 2024 19:02:38 GMT

@Emosley You call them.

Emosley — Wed, 24 Apr 2024 22:07:18 GMT

But will they be able to see what I'm talking about? I can't send screen shots to them to help me explain

James_B — Thu, 25 Apr 2024 13:26:55 GMT

The team member who handles your call will provide you with an email address if they require any screenshots.

James