topic Re: Account migration ee id in EE app and website

Account migration ee id

Doddy01 — Sun, 21 Apr 2024 21:56:47 GMT

Technical support have informed me there is a problem migrating some new ee customers re. ee id to the platform online/app where access to billing and family data sharing can be managed.

I am affected by this.

How long will it take to resolve?

Re: Account migration ee id

Leanne_T — Mon, 22 Apr 2024 07:34:20 GMT

Hi @Doddy01

Thanks for coming back to the community.

I am sorry to hear you are unable to access your account details, did the team raise a support ticket for your account when you called?

Leanne.

Re: Account migration ee id

Doddy01 — Mon, 22 Apr 2024 08:33:29 GMT

The team did not mention raising a support ticket.
Can that be actioned now or do I need to call again

Kind regards

Re: Account migration ee id

Leanne_T — Mon, 22 Apr 2024 08:35:05 GMT

Hi @Doddy01

If you give us another call, the team will check if this is needed and provide an update for you 🙂

Leanne.