topic Mobile bill in EE app and website

Mobile bill

TraceyF75 — Fri, 19 Apr 2024 17:22:46 GMT

Hi I recently got my son a mobile with EE as they are merging with BT. Previously had mobile with BT. Anyway set it all up and could see all the info etc for data and phone on the app and website. However since my bt broadband and TV has gone over to EE all I can see when I log in is this and the mobile is no longer on there, im very confused as have searched and searched. Any ideas as when I click either bills and payments or my services the mobile is not listed.

Re: Mobile bill

Katie_B — Sat, 20 Apr 2024 06:26:44 GMT

Good morning @TraceyF75

If your broadband is still with BT your log ins will remain separate.

To view and manage your EE Mobile account please log in HERE.

Katie

Re: Mobile bill

TraceyF75 — Sat, 20 Apr 2024 11:08:24 GMT

They are not seperate my broadband and tv are visible on the EE app and
website now and the mobile was visible until the broadband and tv was
transferred. Its now no longer on there so confused.

Re: Mobile bill

Katie_B — Sat, 20 Apr 2024 11:16:10 GMT

Thanks for getting back to me @TraceyF75.

My apologies, I missed the part when you stated the broadband has also moved across.

If you give us a call on 150 our technical care team will be happy to help with this.

Katie