topic Re: Issues with viewing my bills and payment in EE app and website

Issues with viewing my bills and payment

SeharaBiii — Wed, 20 Mar 2024 07:25:19 GMT

I recently upgraded and my bill is due, I can't currently view bills and payments. I am able to see my sim usage but not bills and payments, whether I click on the tab its coming up with an error message and same is happening when i go to my online account. I can't even click on anything like make a payment as such. Please could this be sorted as soon as possible, I have noticed many people have complained about the same thing. I am recieving the same error message, I spoke to the team yesterday and said they are looking it, but it still isn't fixed.

Re: Issues with viewing my bills and payment

Christopher_G — Wed, 20 Mar 2024 09:33:37 GMT

Hi @SeharaBiii

We’re aware of a small number of user who are having problems accessing their bills online. Our support teams are investigating this and working to fix it as soon as possible.

In the meantime, please try using the EE App and the EE Online desktop site. If you still can’t access your bills, and you need information urgently, please give us a call on 150. If you just need to know the amount, try texting BILL to 150.

Chris

Re: Issues with viewing my bills and payment

CathHumes — Wed, 20 Mar 2024 10:30:28 GMT

I'm having this same issue and can't access any account information from website or Android app.

Re: Issues with viewing my bills and payment

Cad16 — Wed, 20 Mar 2024 19:51:19 GMT

I too have have had this issue for 6 months or more. Never have any idea of how much my bill is. I recently upgraded & keep getting message telling me to register on the app and it is so easy. I wish!

Re: Issues with viewing my bills and payment

Chris_B — Wed, 20 Mar 2024 21:07:02 GMT

@Cad16 Have you tried calling customer services and requesting an account reset. The latest issue of not being able to see bills has been solved, so your issue is something else.

Re: Issues with viewing my bills and payment

Terywall — Fri, 19 Apr 2024 13:10:32 GMT

I have had the EXACT same issue. My accountants have asked me for all my bills... the only one I am unable to provide is my interent bill. Having spent a few days talking to useless customer service staff, I have just been told that there is a way but it will take ONE MONTH before I can get my bills.

I was so appalled that I asked them to cancel my contract. They told me that I took a 2yr contract and still have 5months remaining... meaning I would have to pay £98 for an early termination fee.

Re: Issues with viewing my bills and payment

RegBek — Mon, 22 Apr 2024 10:02:32 GMT

I am cancelling all 5 of my EE accounts as every month the direct debit varies and because you can not ever access your bill to find out why I have gone to Vodaphone. 25 years an EE customer and they couldn’t careless.

Re: Issues with viewing my bills and payment

ineffect23 — Sun, 26 May 2024 07:07:59 GMT

I try giving you a call on 150 and I get a text with a link that has nothing to do wit getting a call back. I'm becoming very frustrated because I feel I have been overcharged and can't verify it, neither I am able to speak to EE about it. Incredible to be having these issues with a communications company,

Re: Issues with viewing my bills and payment

James_B — Sun, 26 May 2024 09:50:12 GMT

Hi @ineffect23,

Welcome to the EE Community. 🙂

Is there a particular charge listed on your bill that you're unsure of?

James

Re: Issues with viewing my bills and payment

ineffect23 — Mon, 27 May 2024 15:13:16 GMT

Hi, thanks....well - thats the issue, I haven't been able to get a copy of my bill on either the website or app to see why it is more than expected. I found a way to talk to someone about it thought and they have put my mind at rest. I hope the issue with not being able to access my bill on app/website is sorted soon - I did read out what I was seeing to the lady I spoke to. All a bit of a palaver though....

Thanks for getting back....

Re: Issues with viewing my bills and payment

Cad16 — Mon, 27 May 2024 15:30:24 GMT

I got to the bottom of it after several phone calls! I suggested trying a different email address for my account & hey presto, it worked. My email address was blocked after the software update in October apparently.

Sent from Outlook for Android<>

Re: Issues with viewing my bills and payment

dugaldc — Mon, 02 Dec 2024 09:19:16 GMT

This issue isn't resolved at all - I get the same.

Regardless of browser, the 'bills and payments' screen has no content. So poor guys, it really isn't that hard.

I'm leaving because I have to go through this nonsense every month to try to get a bill.

Re: Issues with viewing my bills and payment

Leanne_T — Tue, 03 Dec 2024 09:14:20 GMT

Hi @dugaldc

I am sorry you are having problems viewing the bills.

Have you reported this to our mobile guides to be looked into?

Leanne.

Re: Issues with viewing my bills and payment

MH1932 — Wed, 04 Dec 2024 15:22:20 GMT

Hi i have tried clearing history and all sorts to get to our company phone bills but no joy. I have tried going on chat and there is never anyone answering. I need my bills to complete our accounts as a matter of urgency so any help really would be appreciated.

Re: Issues with viewing my bills and payment

Linzi_H — Wed, 04 Dec 2024 17:36:47 GMT

Hi @MH1932

Welcome to the community!

If you've tried all of the suggested steps and cannot see your bills online, then you'll need to call us directly so the team can check your account.

Linzi