topic Re: EE app - inbuilt Top up dashboard in EE app and website

EE app - inbuilt Top up dashboard

354- — Thu, 18 Apr 2024 14:20:09 GMT

Navigating around the new version of the app, the inbuilt top up function says "we can't load this information",

top-up wecan'tloadthisinformation

This is after tapping on the "Picked out for you" - card; with the Top-up here button & the image of a lady with a hair up in a bun, holding a device in one hand and a white arrow, pointing upwards.

pickedoutforyou-runninglowoncredit

Re: EE app - inbuilt Top up dashboard

354- — Thu, 18 Apr 2024 13:50:39 GMT

Have cleared cache for the app, uninstalled, reinstalled. It seems the app is always promoted as the way to do things, it's not very useful at the moment. (I know there are other ways to top-up; e voucher, e-card, 150, debit/credit card, web address for fastpayment payg, from another EE sim, Xoom/paypal, Argos/Supermarket, top vouchers, etc)

Re: EE app - inbuilt Top up dashboard

James_B — Thu, 18 Apr 2024 17:19:13 GMT

Hi @354-,

I'm sorry to hear you're having problems using this feature.

The error message indicates we're aware of the issue and the team are working on a fix.

James

Re: EE app - inbuilt Top up dashboard

354- — Thu, 18 Apr 2024 19:23:16 GMT

@James_B - No problem, if there are any forum sub groups or beta access areas to help test the app, new or existing features, more than happy to help; am an Android device & PAYG user.