topic Re: EE Forum Login in EE app and website

EE Forum Login

-SRB- — Thu, 18 Apr 2024 14:04:49 GMT

Every time I go to log in to the EE forum, I get the password incorrect message. I reset the password, to the same password EVERY time and it lets me in. Go back an hour later and have to go through the same thing again. It is just me? Or is it a "feature"?

Re: EE Forum Login

James_B — Thu, 18 Apr 2024 17:20:28 GMT

Hi @-SRB-,

Welcome to the EE Community. 🙂

I haven't been able to replicate this issue.

Does it happen also happen when logging in at id.ee.co.uk/login?

James

Re: EE Forum Login

-SRB- — Thu, 18 Apr 2024 18:17:59 GMT

Just happened again James. My EE ID and my forum ID are not the same, as I wanted to keep the same name that I had over on the BT Forum (EE forum wouldn't let me use it, so I used another email address to register here.)

Re: EE Forum Login

Christopher_G — Fri, 19 Apr 2024 11:33:51 GMT

OK, thanks @-SRB-

Does clearing your cache/cookies help? Is it possible that your device is remembering an old password, or are you typing it manually?

Chris

Re: EE Forum Login

-SRB- — Fri, 19 Apr 2024 11:49:55 GMT

Thanks Christopher, I discovered it appears to be OK if I use my email rather than username to log in - don't think it's a cache issue as it does it across different browers and devices. Have been able to log in using email on a different devices this morning, so will go with that !