topic Re: Live chat in EE app and website

Live chat

Charlxo — Mon, 25 Mar 2024 09:26:45 GMT

The message us option is not working on my EE app it just stays on loading. Is this for everyone? If not any idea how I can fix

Re: Live chat

Christopher_G — Mon, 25 Mar 2024 12:01:57 GMT

Hi @Charlxo

Welcome to the community.

I've tested it on my EE App and it seems to be working. Is yours working now? Please make sure you're on the latest version of the app.

Thanks

Chris

Re: Live chat

KayJay7 — Wed, 27 Mar 2024 19:23:53 GMT

Mine has the same issue and I have the latest version. I’ve closed the app and reopened and it’s not working at all.

Re: Live chat

Charlxo — Wed, 27 Mar 2024 19:27:59 GMT

Same with me so I uninstalled it and reinstalled it and it’s working now. Try that 🙂

Re: Live chat

Vivi099 — Tue, 16 Apr 2024 14:51:37 GMT

Hi Chris, what if the person is on the latest version and the messaging/live chat still won’t work?

Re: Live chat

James_B — Tue, 16 Apr 2024 17:13:04 GMT

Hi @Vivi099,

Welcome to the EE Community. 🙂

What problems are you experiencing with the messaging service?

James

Re: Live chat

Vivi099 — Tue, 16 Apr 2024 22:17:04 GMT

Hi @James_B ,

Thank you!

I re installed the EE app twice now, logged in successfully and the moment I click on messaging/live chat, it just either buffers or freezes or asks me to log in again. Which I do, and still nothing happens. It’s really weird. Been with EE for 2 years+.

I will attach pictures down below for reference.

Vivi

Re: Live chat

Christopher_G — Wed, 17 Apr 2024 06:54:06 GMT

Hi @Vivi099

Which screenshot comes first in the sequence? Could you try accessing live chat when not connected to WiFi please?

Chris

Re: Live chat

Vivi099 — Thu, 18 Apr 2024 08:50:54 GMT

Hi @Christopher_G

The 2nd one comes first.

However, I managed to access the chat this morning through mobile data, as you advised.

I’ve tried yesterday as well and it wouldn’t work, it worked randomly this morning though.

Unsure what’s caused this but thank you, I appreciate your help!

Re: Live chat

Leanne_T — Thu, 18 Apr 2024 10:32:32 GMT

Hi @Vivi099

Thanks for coming back and letting us know 🙂

Leanne.

Re: Live chat

Empo20 — Tue, 30 Apr 2024 10:11:11 GMT

This is the same for me too and has been for ages. It’s crap

Re: Live chat

Shaho1983 — Wed, 01 May 2024 21:04:01 GMT

Hey there

Re: Live chat

Leanne_T — Thu, 02 May 2024 06:43:24 GMT

Morning @Shaho1983

Do you have a query we can help you with on the community?

Leanne 🙂

Re: Live chat

ych5102cwh1 — Mon, 03 Jun 2024 17:10:25 GMT

customer cannot live chat or messaging abroad?

Re: Live chat

Katie_B — Tue, 04 Jun 2024 06:50:22 GMT

Hello @ych5102cwh1.

Thanks for coming here.

Are you trying to access Live Chat via the EE app?

Could you please confirm if you have a pay as you go or pay monthly account?

Katie

Re: Live chat

Adhurim1 — Thu, 18 Jul 2024 15:05:48 GMT

I need some help please

Re: Live chat

Adhurim1 — Thu, 18 Jul 2024 15:07:03 GMT

Please any one

my phone is not working

Re: Live chat

Christopher_G — Thu, 18 Jul 2024 16:20:32 GMT

Hi @Adhurim1

Welcome to the community.

What is the problem with your phone? We'll do our best to help.

Chris

Re: Live chat

psandorova24 — Fri, 16 Aug 2024 16:57:32 GMT

Re: Live chat

Peter_W — Sat, 17 Aug 2024 07:34:35 GMT

Hey there @psandorova24, welcome to the EE Community!

Was there anything in particular you were looking to query here?

Peter