topic Re: Web site and app is so poor, never works, (This service isn’t working right now) in EE app and website

Web site and app is so poor, never works, (This service isn’t working right now)

Mindiawl — Sat, 13 Apr 2024 07:01:05 GMT

I change to EE over two months ago from BT the network is brilliant the broadband is brilliant but the app and the website is diabolical

It's pathetic

Please don't tell me to call the service centre because a lot of people online are saying the same thing why don't you just fix it instead of telling people to call the helpline.

This is what you get on most areas of it a quarter of this website works and the app but you get this on the rest of it.

This service isn’t working right now

Come on guys you claim to be the best do something about it and prove that you are the best cause at the moment you're definitely not the best

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Chris_B — Sat, 13 Apr 2024 09:10:03 GMT

@Mindiawl It’s the EE network that’s gets that awarded the best by RootMetrics and it’s not EE giving it to themselves. Your account isn’t apart of that. Any account issue will mean a call to customer services.

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Schockwave — Sat, 13 Apr 2024 11:18:50 GMT

@Mindiawl This is not customer service, but a public forum, so any account issues, you will have to ring customer service.

Both the app and website work for most customer service, customer service may need to refresh your account and then it should work, as it certainly does work.

What were you trying to do or which service were you trying to look at when this happened to you?

Re: Web site and app is so poor, never works, (This service isn’t working right now)

LordDick — Mon, 15 Apr 2024 04:24:14 GMT

It could be better. C'mon let's be honest.. it could be a lot better.

You cannot deny the app is a dog's dinner of spaghetti code loops & errors. I'd say it's 80% functional - 50% of which is marketing plastering every other screen...or is it a window..? a page..? Hmm.

Is it an app..? No it's browser based.. wait, no. It's an app, it's even suggesting I install the app..! ..wait I'm already on the app aren't I..? I guess not, it's redirecting me to the app store, so it must be a webpage..! But I have it installed, what was the uh, why...ok.. that doesn't make any sense. Why was I here again..? Yeah.. my account.

Wait a minute... I already have the app, this is definitely it. I just launched it...and what's this..? Why is it offering me "mega deals" on a phone I already have..? Am I logged out..? Nope, I'm logged in. I just want to view my account please. Let's go back...awww error...! Guess I'll start over. Hey look..!! I finally navigated to my Account page..!! Let me just press this button... one moment..!! Wait.. what's this..? Awesome new deals to salivate on... whilst the next deal is waiting to be inserted into my subconscious...not again...FFFFF! I'm back in the store...wth!?..

Broadband giga mega super speed ultra deals..!!! How about a new tablet..? TV subscription..? Add-ons..? Extra data..? Extra phones..? Extra contracts..? Big Sims, small Sims, fat Sims, great Sims..!? Sims for your mate.. Sims for your neighbour.. Sims for your milkman... Infact here's a Sim deal just for navigating to this page..!! Want to save even more money...buy two..!! Don't forget to checkout these other deals on your journey through space and time..!! See you again soon.. when our vomit inducing browser app monstrosity throws an error page 😄

It's a dizzying glorified advertising honey pot masquerading as an app. The limited functionality is quite laughable. It's literally an insanity feedback loop...with the unmistakably hot stench of a mouth breathing marketing team of knuckle draggers.

Oh yeah, did I mention it's in what seems like an embedded browser - it's like a living nightmare... flashbacks of online tech support from 25 years ago. It has basic account level functionality. It's unintuitive, clunky and error prone.

But hey.. after you've spent an hour rapidly losing your mind, your will to live, with no real answers along with the feeling of crushing helplessness and defeat.. just call 150..

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Schockwave — Mon, 15 Apr 2024 11:29:51 GMT

Hello @LordDick ,

Welcome to the community,

Have you been able to log-in to your account today? Nighttime is when maintenance is done, so that could be why you were unable to log-in.

In the app, click on manage and then bills and payments, you can then download your bill, you can also click on plans and subscriptions and orders, depending what you want to look at, but you need to make sure you also have the latest app, or you can log-in via the website, and if you are wanting to look at broadband you can do it from the main page.

There is nothing wrong with the app, it works just fine and why should they not have marketing on there, suggesting upgrade etc, you do not need to click on it.

I am sure most companies do this.

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Mindiawl — Mon, 15 Apr 2024 20:24:27 GMT

Broadband bills & payments section

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Mindiawl — Mon, 15 Apr 2024 20:25:45 GMT

Mobile bills & payments

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Mindiawl — Mon, 15 Apr 2024 20:26:59 GMT

Plans & Subscriptions

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Mindiawl — Mon, 15 Apr 2024 20:27:19 GMT

hey have all been like this since day 1 2 months ago

Re: Web site and app is so poor, never works, (This service isn’t working right now)

LozMD — Mon, 15 Apr 2024 21:01:23 GMT

There is something wrong with the app I'm afraid. Not only the app, but the website as well. There are a fair few messages posted about it if you want to take a look.

I changed over from BT a few months ago and haven't had a problem until today. I am unable at this moment to pay my bill. I havent changed anything on my account. CS tried various solutions with me but nothing works so it has been flagged.

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Schockwave — Tue, 16 Apr 2024 10:55:35 GMT

@LozMD , if you need to pay your bill, try this:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Re: Web site and app is so poor, never works, (This service isn’t working right now)

leekay23 — Sun, 18 Aug 2024 09:44:06 GMT

Granted this post is a while old now, but we've had the same issue since swapping over. Can't believe just how bad the app is. Barely works, endless loop of clicking, redirecting, Oops, something went wrong! Log in again...

Sick to the back teeth of it. Currently locked out of our TV downstairs as I'd paused the WiFi last night (rule bending children) and now the app won't work. For all my efforts, I was also locked out of the account.

Absolute amateur hour tech. When we agreed to swap over we we assured it would work exactly as BT did, with all the benefits BT allowed us in terms of control, as we need a high degree of control due to safety concerns which I needn't go into. Needless to say, this hasn't happened, caused us untold issues, with serious consequences. Cannot wait until we can say adios!

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Mindiawl — Sun, 18 Aug 2024 09:54:10 GMT

Ai it's still just as poor as when I wrote this

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Profile closed — Sun, 18 Aug 2024 10:47:48 GMT

Yup, it's the same story for me with no avail. Even tried that online top-uper, still giving me errors 😕

Re: Web site and app is so poor, never works, (This service isn’t working right now)

twananas — Sun, 29 Sep 2024 20:40:05 GMT

I have nothing but issues as well. It's horrific!

I can log in but then when I click Plans & Subscriptions it never works. It redirects you 50x times before reaching the page and then it looks like I'm not logged in, but if I click log in again, it shows I am logged in anyway. And it's the same sh*t on the app. There is always "Something wrong".

Honestly it's so bad for a company like this to have such a rubbish website and app.

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Ollmall — Mon, 30 Sep 2024 08:30:25 GMT

Yeah - the app and website is a pile of hot garbage. I've not been able to view my accounts properly or use the website/app in literally a year at this point. All started with the EE/BT merger around October last year.

Repeated calls to report, said it'll be fixed but never is. Spoke to Executive complaints last week on a semi-related issue and they admitted that there are ongoing issues with EE accounts that some people have been experiencing for a year or more (me being on of them).

I get that you 'Community Stars' probably don't want to say anything negative and risk losing your 'star status', but come on now, don't tell people they're wrong when you don't know the full situation.

I too can't upgrade, edit, manage or do anything useful with my account either. Bills work 30% of the time, store completely broken, round and round in login loops and more. So for those who are having those issues - the latest I've been told is that they know about it but there's no fix yet.

Insane for a company as large as BT/EE but that's where we're at.

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Sharron303 — Wed, 13 Nov 2024 15:05:11 GMT

Same here ,

This service isn’t working right now

this has been happening for weeks ... ever since my contract ended I tried to look on the Account webpage . Not possible! it never works.

I will just move along now . vodafone or three or whoever

it isnt even the fact it doesnt work it is the constant denial.

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Mindiawl — Wed, 13 Nov 2024 15:17:23 GMT

I'm over 6 months it's not just happening to me and you.

Why don't they try their own app on their mobiles and see it's what I don't understand.

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Freeland89 — Wed, 13 Nov 2024 15:25:25 GMT

Contract is up in 3 months. Fair to say I'll be giving EE the ditch after being with them for 12 years. Their prices really do not reflect their level of service. The lack of being able to control your contract is the cherry on top to be honest. Managed to gain access for 5mins after trying all day, but it's back to "Bad Request". Also kicking myself for not realising that my broadband contract would restart after moving address, but less than a year for that.

Re: Web site and app is so poor, never works, (This service isn’t working right now)

Bradley_86 — Sun, 17 Nov 2024 02:53:32 GMT

I've had this problem for years now trying to do upgrades etc just error after error and they are not help just telling us to do this our end like clearing cookies trying a different browser or device when it's them that need to fix their website