topic Re: Chat option in app in EE app and website

Chat option in app

maxon_uk — Fri, 12 Apr 2024 09:50:42 GMT

Just confused why in my EE app I don't have chat option? My partner have this option in app. We are both using iPhones with latest iOS and latest app version. Whats wrong with my account ? 😅

Re: Chat option in app

Christopher_G — Fri, 12 Apr 2024 11:59:45 GMT

Hi @maxon_uk

Welcome to the community.

Do you both have pay monthly mobile contract plans?

Chris

Re: Chat option in app

maxon_uk — Tue, 16 Apr 2024 08:15:11 GMT

Yes. I am with ee more than 7 years on pay monthly. And yes we both on pay monthly.

Re: Chat option in app

James_B — Tue, 16 Apr 2024 10:17:55 GMT

Hi @maxon_uk,

Are you registered as the bill payer or a user in your EE online account?

James

Re: Chat option in app

maxon_uk — Tue, 16 Apr 2024 14:56:46 GMT

Yeah I am only one on this account. But may be this is issue because I have 2 contracts and I think old pay as you go sim card registered in my account for EE dongle?

Re: Chat option in app

James_B — Tue, 16 Apr 2024 16:35:40 GMT

That could be the issue, @maxon_uk

Can you access chat if you select your main EE pay monthly number?

James

Re: Chat option in app

maxon_uk — Tue, 16 Apr 2024 16:59:19 GMT

Unfortunately not. Tried all 3 numbers

Re: Chat option in app

James_B — Tue, 16 Apr 2024 17:06:08 GMT

I'd recommend speaking to Customer Care on 150 for more help with this, @maxon_uk

If it's the old pay as you go number causing the issue, they'll be able to remove it for you.

James