topic Re: EE SIM card in EE app and website

EE SIM card

Missmiaar — Mon, 15 Apr 2024 01:04:17 GMT

I had an iPhone 13 Pro Max contract with EE. The contract ended but was due for an early upgrade. I then switched to Sim only contract & kept the same sim. I then upgraded to the iPhone 15 Plus I took the sim out & into the new phone. I am now having difficulties with data & also calling. The data doesn’t work or I’ll have to use wifi to make calls

Re: EE SIM card

Christopher_G — Mon, 15 Apr 2024 07:42:01 GMT

Hi @Missmiaar

Welcome to the community.

Could you try restarting the device this morning and let me know if it's now working please?

Chris

Re: EE SIM card

Missmiaar — Mon, 15 Apr 2024 09:48:29 GMT

Hi yes I’ve tried that & it worked for maybe a few minutes & stopped

Re: EE SIM card

Christopher_G — Mon, 15 Apr 2024 10:22:27 GMT

Are you able to try the SIM in the old phone to see if it works, @Missmiaar?

Chris

Re: EE SIM card

Missmiaar — Mon, 15 Apr 2024 10:32:46 GMT

Yes it works on the old phone

Re: EE SIM card

Christopher_G — Mon, 15 Apr 2024 10:47:43 GMT

OK, thanks @Missmiaar

Could you pop the SIM back into the new phone and reset the network settings please? Also, please make sure it's on the latest software.

Tap Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings

Chris

Re: EE SIM card

Missmiaar — Mon, 15 Apr 2024 11:39:14 GMT

I’ve done that & restarted the network. It’s working now hopefully it stays working. Thank you for your help 🙂

Re: EE SIM card

Christopher_G — Mon, 15 Apr 2024 12:40:22 GMT

Good stuff, @Missmiaar

Thanks for letting us know. 🙂

Chris