topic Re: No data use shown in EE app and website

No data use shown

NHRAfan — Sun, 14 Apr 2024 23:38:49 GMT

Hi, I’ve noticed that for this current month that the app and website aren’t showing how much data has been used for any of the phones on my account (4 in total)

apparently nothing has been used. If data is gifted it shows the new amounts but it doesn’t change when mobile data is used even days or even weeks after. I used to as I check it pretty much weekly just in case I need to gift some

Re: No data use shown

XRaySpeX — Mon, 15 Apr 2024 00:34:01 GMT

Text BAL to 150 from each.

Re: No data use shown

NHRAfan — Mon, 15 Apr 2024 00:47:23 GMT

Thanks for the response

3 of the 4 devices are for children or step children, none of which live with me permanently so I don’t often have access to the devices, yes I could ask them to send the message instead but my point is that this specific part of the app has stopped working.
as I type the app is down for maintenance work so maybe it will work in the morning.

Re: No data use shown

XRaySpeX — Mon, 15 Apr 2024 00:50:26 GMT

Maybe!