topic Re: Can’t access account profile in App in EE app and website

Can’t access account profile in App

JackWeare — Thu, 11 Apr 2024 16:12:19 GMT

I cannot view / see any account on the My EE app, I am currently aboard and want to increase my spend cap so I can continue using my phone but can’t.

Re: Can’t access account profile in App

Christopher_G — Fri, 12 Apr 2024 06:41:22 GMT

Hi @JackWeare

Welcome to the community.

Are you able to access the EE Online desktop site?

Chris

Re: Can’t access account profile in App

JackWeare — Fri, 12 Apr 2024 12:53:28 GMT

Hi,

No, I log in it asked for a verification code which I have done and then it’s gone to an error screen asking to call 150 which I cannot do.

Thanks…

Re: Can’t access account profile in App

Christopher_G — Fri, 12 Apr 2024 14:03:52 GMT

OK, thanks @JackWeare

Are you able to see the 'message us' option in the help section of your EE App? That will take you to a live chat service.

Chris

Re: Can’t access account profile in App

JackWeare — Sat, 13 Apr 2024 12:00:31 GMT

Unfortunately again it does not give me that option, it says contact us then I go into it and it doesn’t give me the option to live chat on any of the buttons.

I have googled this also and nothing is appearing. Could someone please ring me to resolve this issue asap?

Re: Can’t access account profile in App

Leanne_T — Sat, 13 Apr 2024 12:25:35 GMT

Hi @JackWeare

Thanks for coming back to us.

I am sorry we have no account access on the community to call you and get this looked into. You would need to call us from another phone or a VoIP service such as Skype.

You can find our contact information, including an international number, on our get in touch help page.

Leanne.