https://community.ee.co.uk/t5/EE-app-and-website/I-need-to-understand-the-reason/m-p/1376838#M53495 <P>Please i would want an explanation to this and way forward because this was the reason why i changed provider in the first place… may I know the kind package I'm on ?</P><P>I need to way forward because what I was told is different from what I’m experiencing now plssss</P> Fri, 12 Apr 2024 17:32:19 GMT Bimmzz01 2024-04-12T17:32:19Z https://community.ee.co.uk/t5/EE-app-and-website/I-need-to-understand-the-reason/m-p/1376838#M53495 <P>Please i would want an explanation to this and way forward because this was the reason why i changed provider in the first place… may I know the kind package I'm on ?</P><P>I need to way forward because what I was told is different from what I’m experiencing now plssss</P> Fri, 12 Apr 2024 17:32:19 GMT https://community.ee.co.uk/t5/EE-app-and-website/I-need-to-understand-the-reason/m-p/1376838#M53495 Bimmzz01 2024-04-12T17:32:19Z https://community.ee.co.uk/t5/EE-app-and-website/I-need-to-understand-the-reason/m-p/1376849#M53496 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4350837">@Bimmzz01</a>&nbsp; is that for a contract or PAYG ? &nbsp;What does your EE account &nbsp;say ? &nbsp; &nbsp;<BR /><BR /></P> <P>&nbsp;This isn’t customer services it’s a public forum that has no access to your EE account so no one here can see what you’re account says your on.&nbsp;</P> Fri, 12 Apr 2024 18:51:07 GMT https://community.ee.co.uk/t5/EE-app-and-website/I-need-to-understand-the-reason/m-p/1376849#M53496 Chris_B 2024-04-12T18:51:07Z