https://community.ee.co.uk/t5/EE-app-and-website/upgrade-due-today/m-p/1376322#M53459 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2449922">@tillett2</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Have you checked in both the app and on your EE Online account. When you're upgrading, it should say at the top (and in the basket) 'upgrading [your number]'.</P> <P>Chris</P> Thu, 11 Apr 2024 10:36:02 GMT Christopher_G 2024-04-11T10:36:02Z https://community.ee.co.uk/t5/EE-app-and-website/upgrade-due-today/m-p/1376272#M53456 <P>my upgrade is due today but it just says manage on my work portal usually it will say upgrade. what will happen if i put an order in, will my existing contract cancel and the new one start</P> Thu, 11 Apr 2024 08:25:30 GMT https://community.ee.co.uk/t5/EE-app-and-website/upgrade-due-today/m-p/1376272#M53456 tillett2 2024-04-11T08:25:30Z https://community.ee.co.uk/t5/EE-app-and-website/upgrade-due-today/m-p/1376322#M53459 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2449922">@tillett2</a></SPAN>&nbsp;</P> <P>Welcome to the community.</P> <P>Have you checked in both the app and on your EE Online account. When you're upgrading, it should say at the top (and in the basket) 'upgrading [your number]'.</P> <P>Chris</P> Thu, 11 Apr 2024 10:36:02 GMT https://community.ee.co.uk/t5/EE-app-and-website/upgrade-due-today/m-p/1376322#M53459 Christopher_G 2024-04-11T10:36:02Z