topic Re: I want to download my bill but it won’t let me in EE app and website

I want to download my bill but it won’t let me

Liambailey1 — Fri, 23 Feb 2024 23:22:49 GMT

Re: I want to download my bill but it won’t let me

Leanne_T — Sat, 24 Feb 2024 08:22:36 GMT

Hi @Liambailey1

Thanks for coming to the community.

What happens when you try and download the bill?

Thanks 🙂

Leanne.

Re: I want to download my bill but it won’t let me

cappelletto — Thu, 11 Apr 2024 09:55:20 GMT

Hi @Leanne_T
I am not sure if it is exactly the same issue - but in my case the App does not provide the option "Manage | Bills & Payments" as indicated in your website: https://ee.co.uk/help/billing-payments/guide-to-bill/view-my-monthly-bill

Re: I want to download my bill but it won’t let me

Leanne_T — Thu, 11 Apr 2024 11:14:02 GMT

Hi @cappelletto

Have you tried linking your number in the EE app and ee.co.uk?

Leanne.

Re: I want to download my bill but it won’t let me

cappelletto — Thu, 11 Apr 2024 11:20:58 GMT

Hi @Leanne_T thanks for your prompt reply !
My number is correctly shown in the MyEE website (https://ee.co.uk/app/landing-payg) when seeing My Usage details. Also, it is shown in the "Control Centre" panel of the EE App. I assume that the number is correctly linked - but maybe I am missing an additional step? If so, please let me know which should be the next steps.

Thanks in advance for your attention,

Cappelletto

Re: I want to download my bill but it won’t let me

Leanne_T — Thu, 11 Apr 2024 11:22:55 GMT

Hi @cappelletto

Do you have a pay as you go account?

Leanne.

Re: I want to download my bill but it won’t let me

cappelletto — Thu, 11 Apr 2024 11:41:56 GMT

Uhm, I think that might be the explanation!
How can I confirm it? I assume that I can only access the "Bill & Payments" options if I have a switched to pay monthly - is this correct?

Re: I want to download my bill but it won’t let me

Leanne_T — Thu, 11 Apr 2024 11:52:13 GMT

Hi @cappelletto

This option would only show for pay monthly accounts 🙂

Leanne.