topic Re: Mybill in EE app and website

Mybill

Shaun150 — Wed, 20 Mar 2024 21:59:43 GMT

Hi ,I don't know why my ee online account doesn't show my bill history? Could anyone help about it? Please

Re: Mybill

Katie_B — Thu, 21 Mar 2024 08:12:58 GMT

We're aware of a small number of users who are having problems accessing their bills online. Our support teams are investigating this and working to fix it as soo as possible.

If you can't access your bills, and you need information urgently, please give us a call.

Katie

Re: Mybill

MW91 — Wed, 10 Apr 2024 21:10:11 GMT

Always saying like that and nothing had change been 2 month.. Having same problem to access my bill

Re: Mybill

Christopher_G — Thu, 11 Apr 2024 06:53:07 GMT

Hi @MW91

Are you trying to view it through the EE App, or the EE Online desktop site? Do you get the same problem with both?

Chris

Re: Mybill

Hyasiny — Wed, 29 May 2024 09:18:01 GMT

Small number of people u mean everyone and its 2months since u msgd why hasn't anything been done about it EE customer service is the worst

Re: Mybill

Christopher_G — Wed, 29 May 2024 11:34:43 GMT

Hi @Hyasiny

Have you tried this on more than one device or browser? Does it work in the EE App?
Chris

Re: Mybill

Samgary21 — Sat, 23 Nov 2024 17:19:45 GMT

I can’t get my bill on my account show up

Re: Mybill

Michael_D — Sun, 24 Nov 2024 12:04:44 GMT

Hi @Samgary21

Thanks for coming to the community.

I know how important it is to be able to view your bills.

What happens when you try to view the bill? Do you see any error message?

Are you able to view other parts of your account?

Have you tried in both the EE app and on the EE website?

Michael