topic Re: Live Chat on EE in EE app and website

Live Chat on EE

Jesswilding — Tue, 09 Apr 2024 09:43:49 GMT

I’ve got incredibly bad anxiety and I cannot get words out when actually on a telephone call. I’ve tried to access the live chat but all it does is buffer on a screen for 20 minutes until I either loose patience or the app crashes.
Is there an email I can communicate with? I’ve been an EE customer both in my own right and had a contract I paid myself taken on by my dad when I wasn’t old enough to get one myself. It’s been over 10 years I’ve been with this network, can anyone help?

Re: Live Chat on EE

Christopher_G — Tue, 09 Apr 2024 10:19:16 GMT

Hi @Jesswilding

Welcome to the community.

What is it that you're looking to speak to us about? We don't have a contact email address, but have you tried updating your EE App to see if the live chat works any better, or contacting us through Social Media channels like Facebook or Twitter?
Chris

Re: Live Chat on EE

Schockwave — Tue, 09 Apr 2024 10:51:45 GMT

@Jesswilding , wondering whether writing down what you want to say over the phone and then reading this to the person you are speaking to would help?

Can we help here in the forums?