topic Re: My EE app maintenance 7th April 24 in EE app and website

My EE app maintenance 7th April 24

Bill_Blackley — Sun, 07 Apr 2024 21:09:11 GMT

Why on Earth has the my re app been taken offline to carry out maintenance. ? Surely EE can carry out their maintenance offline then just replace the files that have been updated on their servers ? When will the app be back in service? You haven’t even had enough thought for your customers to give an estimated completion date? Can someone at EE answer these questions?

Re: My EE app maintenance 7th April 24

discardthismob — Sun, 07 Apr 2024 21:13:31 GMT

Chill Bill

Re: My EE app maintenance 7th April 24

Gaynor1989 — Sun, 07 Apr 2024 21:42:17 GMT

I'm so annoyed I was in the middle of upgrading on the chat and now can't get back on to complete it but contracts been agreed so angry no warning this was going to happen

Re: My EE app maintenance 7th April 24

RHCW1 — Sun, 07 Apr 2024 22:15:25 GMT

When will the app be back? This is rubbish

Re: My EE app maintenance 7th April 24

Beno2 — Sun, 07 Apr 2024 22:49:13 GMT

This is comical since I moved all my services to EE this has been the normal routine by the time they have completed their so called improvements the app is running worse than before this should be fun

Re: My EE app maintenance 7th April 24

Kyls — Sun, 07 Apr 2024 23:22:44 GMT

I am sick and tired of this it happens every month I’m trying to pay my bill but can’t because of this !!! I better not get any late payment charges as I have all of this saved! I better get discount when I do get to pay or I will take this further! It’s just baffles me if you don’t pay on time you get cut off and charged late payment! This it not on and I want compensation or it will go further! Absolute joke!!

Re: My EE app maintenance 7th April 24

Schools64 — Sun, 07 Apr 2024 23:30:57 GMT

Your system is down. I cannot pay anything to you. You can switch keep on switching off. You’re a pain in the backside. You’re nothing if you keep on doing this.

Re: My EE app maintenance 7th April 24

ChrisSaun1982 — Sun, 07 Apr 2024 23:38:35 GMT

Why is EE services down still!!

Re: My EE app maintenance 7th April 24

ChrisSaun1982 — Sun, 07 Apr 2024 23:39:39 GMT

This is taking the **bleep** now EE!!

Re: My EE app maintenance 7th April 24

XRaySpeX — Mon, 08 Apr 2024 04:40:09 GMT

@Schools64 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: My EE app maintenance 7th April 24

XRaySpeX — Mon, 08 Apr 2024 04:40:54 GMT

Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: My EE app maintenance 7th April 24

Chris_B — Mon, 08 Apr 2024 07:18:04 GMT

@Kyls Any account maintance will always happen late at night/early morning when it will have least disruption to customers.

Re: My EE app maintenance 7th April 24

Woad — Sun, 28 Jul 2024 23:44:36 GMT

aopp is still down months later - I suggest we all leave EE - overpriced and crap

Re: My EE app maintenance 7th April 24

Katie_B — Mon, 29 Jul 2024 07:09:00 GMT

Hello @Woad.

I would love to see if we can get this resolved.

What happens when you try to access the EE app?

Do you have the latest version?

Katie

Re: My EE app maintenance 7th April 24

Chris_B — Mon, 29 Jul 2024 07:24:47 GMT

@Woad can you access your online account? If you can’t access this also then you need to call customer services and request that they reset your online account. This will then allow you to gain access by the EE app.