topic Re: Profile Name in EE app and website

Profile Name

mjamesh — Sun, 07 Apr 2024 07:32:35 GMT

Hi, I've been with EE for around 8 years now after my partner at the time sorted me out with a SIM card and she then signed me up online.. but used her name when setting up the account. We split up shortly afterwards but I have forever been left with her name in my profile. Admittedly I have been able to change the "What should we call you" info but the main name still comes up as my Very Ex.

Anything I can do..other than get a new SIM and change my number?

Re: Profile Name

Chris_B — Sun, 07 Apr 2024 09:20:37 GMT

@mjamesh Is the account yours or hers ? Who is the account holder ?

Re: Profile Name

mjamesh — Sun, 07 Apr 2024 17:06:57 GMT

Hi Chris, thanks for the response.

The account is mine.. the payments have always come from my bank.

My distant ex had initially wanted me on the same network and signed me up, to which I just went along.. as it saved me a job at the time.

I"d forgotten all about it until I reinstalled the app on a new phone. It was as much a shock to me as it was to my new partner (of several years) 😳

Re: Profile Name

Chris_B — Sun, 07 Apr 2024 19:54:17 GMT

@mjamesh Your going to have to call customer services about this as the account might be paid by you but it’s actually not your EE account it’s not in your name. You’re not legally the account holder only the account holder can request a change of ownership.

Re: Profile Name

mjamesh — Mon, 08 Apr 2024 00:56:41 GMT

@Chris_B. Ok Chris.

Thanks for the help.

I'll give them a call tomorrow and if it can't be sorted out I guess it'll be a new SIM and new number.