topic Re: Issues Adding Phone Numbers to EE Online Account - Seeking Advice in EE app and website

Issues Adding Phone Numbers to EE Online Account - Seeking Advice

D3v1L — Thu, 04 Apr 2024 13:16:52 GMT

Hey everyone,

I've hit a snag with my EE online account that's proving to be quite a headache. Despite multiple attempts, I just can't seem to add my phone numbers to the account. Every time I try, I'm either greeted with an error message or the process fails silently, leaving me without any clue as to what might be going wrong.

Is this a common issue? Has anyone here gone through something similar and found a workaround? I'm all ears for any suggestions, solutions, or even a heads-up on potential updates from EE that address this problem. Your insights and advice would be incredibly valuable to me right now.

Thanks a lot for your help!

Re: Issues Adding Phone Numbers to EE Online Account - Seeking Advice

D3v1L — Thu, 04 Apr 2024 13:20:00 GMT

Hey everyone,

I've hit a snag with my EE online account that's proving to be quite a headache. Despite multiple attempts, I just can't seem to add my phone numbers to the account. Every time I try, I'm either greeted with an error message or the process fails silently, leaving me without any clue as to what might be going wrong.

Thanks a lot for your help!

Re: Issues Adding Phone Numbers to EE Online Account - Seeking Advice

James_B — Thu, 04 Apr 2024 17:05:06 GMT

Hi @D3v1L,

Welcome to the EE Community. 🙂

Have you tried linking your products in the EE app and at ee.co.uk?

James

Re: Issues Adding Phone Numbers to EE Online Account - Seeking Advice

D3v1L — Sat, 06 Apr 2024 19:49:42 GMT

Hi @James_B , yes, both and same problem. For 6 months they can't solve this problem https://prnt.sc/dyGoHztdD23o

Re: Issues Adding Phone Numbers to EE Online Account - Seeking Advice

Christopher_G — Sun, 07 Apr 2024 06:29:49 GMT

Have you been speaking with our technical support team, @D3v1L?

Chris

Re: Issues Adding Phone Numbers to EE Online Account - Seeking Advice

D3v1L — Sun, 07 Apr 2024 12:30:10 GMT

I have spoken with 7 operators so far and none of them could solve the problem. So there is no transparency between the client and EE @Christopher_G