topic Re: New Sim Only Contract not showing on app in EE app and website

New Sim Only Contract not showing on app

KP124HAIG — Wed, 03 Apr 2024 05:28:50 GMT

Hi, I negotiated a new sim only contract on the 2nd March over the phone via customer services. I called a few weeks later to say I had not received a confirmation of the new contract in writing. CS advised they were unable to see the new contract until the old contract ran out. Today, my old contract runs out, but I still can not see the new sim only contract on my app. It still shows my old contract, which I can no longer afford. This is very stressful, I have been unable to sleep through worrying about not being able to afford the old contract.

Re: New Sim Only Contract not showing on app

Chris_B — Wed, 03 Apr 2024 07:22:26 GMT

@KP124HAIG If this was an upgrade from a sim only to a new sim only and you was within your upgrade period then the new sim should have started within 24h. I recommend you call customer service.

Re: New Sim Only Contract not showing on app

KP124HAIG — Fri, 05 Apr 2024 05:09:26 GMT

Many thanks for your advice, I followed your instruction and all sorted 👍.