topic Re: Cannot access help from abroad (Bolivia) in EE app and website

Cannot access help from abroad (Bolivia)

Gavscarff — Thu, 04 Apr 2024 01:25:14 GMT

Hi, can anyone from EE explain why I cannot access the help function (via app or website) when trying from Bolivia?

Thank you

Re: Cannot access help from abroad (Bolivia)

Christopher_G — Thu, 04 Apr 2024 06:41:56 GMT

Welcome to the community.

Is it the live chat function that you're trying to use? It sometimes doesn't work from abroad. What is it that you're looking to discuss?

Chris

Re: Cannot access help from abroad (Bolivia)

XRaySpeX — Thu, 04 Apr 2024 11:42:31 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: Cannot access help from abroad (Bolivia)

Gavscarff — Thu, 04 Apr 2024 14:19:46 GMT

Hi Chris,

Thanks for the message. Yes it's the live chat function. There are a few payments that I would like to discuss, usually I'd just call but it would cost a small fortune and the one time I did try to call the UK it ended up just cutting out.

Gavin.

Re: Cannot access help from abroad (Bolivia)

Christopher_G — Thu, 04 Apr 2024 14:50:42 GMT

Have you tried @XRaySpeX's suggestion of calling through a VoIP service, such as Skype, @Gavscarff ?

Chris