topic Unable to link mobile number to online account in EE app and website

Unable to link mobile number to online account

amanjain838 — Wed, 03 Apr 2024 19:49:43 GMT

EE ..I switched from other vendor to EE business account. Till date my online account is not working as I am unable to link my number to my online account due to technical error at EE side. I want to escalate it to to higher up in EE as I refuse to accept that EE is unable to resolve it (Reps of EE on call told me so). And if EE is unable to.resolve it, then I should be allowed to walk out of the contract, as online access of account is a fundamental right of a customer. This issue is not one off but continuous issue for me and I am unable to add/remove packs or track bills or do anything. I just want this to be escalated now in EE. It is just a technical issue in your system and if you want to resolve it, you can get it resolved.

Please see the snap below and you will understand my problem, please help resolve the issue, else please let me know if I can go to the communication ombudsman for the same.

Seeing the basics issues as unresolvable by EE, I would not recommend anyone to jump to EE.

Re: Unable to link mobile number to online account

infinitywaiter — Wed, 03 Apr 2024 20:18:34 GMT

As a business customer you would have gone through the Business Help - Contact Us | Business Help | EE Business

You should make a complaint through EE Business here - EE Complaints

The complaints page for Residential gives the same details just different layout - Residential Complaints

EE/BT have eight weeks to sort out any issue, if you don't get a solution or you are not happy with their resolution, then you can complain higher up to the Communications Ombudsman

https://www.commsombudsman.org/

Re: Unable to link mobile number to online account

Hubbots — Tue, 02 Jul 2024 17:20:04 GMT

I'm having this exact same issue and need some help with it, i only changed to EE to enable me to connect my watch to my mobile plan so this needs to work asap, otherwise i will cancel and start agin with another provider

Re: Unable to link mobile number to online account

Christopher_G — Wed, 03 Jul 2024 06:49:14 GMT

Hi @Hubbots

Welcome to the community.

Have you tried speaking with our Mobile Care team? They have access to your accounts and will be able to try and link them for you.

Chris