topic Re: I cant get my ee app to work in EE app and website

I cant get my ee app to work

Pammysk — Mon, 01 Apr 2024 17:50:13 GMT

I go a new phone in september samsung s22. I haven't been able to link my phone account with the app instead I have to go to the website to view my bill usage etc. Can anyone tell me how do I connect my phone account the app?

Re: I cant get my ee app to work

Chris_B — Mon, 01 Apr 2024 20:18:19 GMT

@Pammysk You just sign in to it with the same information you use to sign in online with.

Re: I cant get my ee app to work

Pammysk — Tue, 02 Apr 2024 09:24:31 GMT

Thanks for replying. It keeps saying there's a problem when I try to sign in and asks me to go to the website.

Re: I cant get my ee app to work

Katie_B — Tue, 02 Apr 2024 10:19:53 GMT

Thanks for getting back to us @Pammysk.

Do you have the latest version of the app?

Are you able to log in online OK?

Katie

Re: I cant get my ee app to work

Pammysk — Tue, 02 Apr 2024 18:50:42 GMT

I can log in online but can't access using the app. I think its the most up to date version but I'll check