topic Re: Add myself as user when partner is bill payer??? in EE app and website

Add myself as user when partner is bill payer???

BobbyGooding — Mon, 25 Mar 2024 16:13:31 GMT

Just got a new sim only from EE but got it through my partner’s account because she is long time customer and got 30% discount.

Everything I’m reading online says I should be able to be added to the sim as a user so I can view data usage etc whilst she remains the bill payer/account holder… but I can’t for the life of me find that option anywhere.

If I try link the phone number to my EE account it says it’s already linked.

Various references in older posts to “bill payer” setting in “My EE” on these community posts but those options don’t seem to exist anymore?

Is there a way my phone number can be linked to my EE account as a user whilst remaining on my partner’s account as the bill payer?

Re: Add myself as user when partner is bill payer???

Christopher_G — Mon, 25 Mar 2024 18:23:10 GMT

Hi @BobbyGooding

Welcome to the community.

You can only have one login per account. If your partner is the account holder, you wouldn't be able to have a separate login to view the bill details.

Chris

Re: Add myself as user when partner is bill payer???

XRaySpeX — Mon, 25 Mar 2024 18:57:39 GMT

@Christopher_G : But can't they have a separate a/c as a "User" of the same no. to be able to view allowances & their balances only?

Re: Add myself as user when partner is bill payer???

BobbyGooding — Mon, 25 Mar 2024 21:18:20 GMT

So this is a feature that used to exist so I can see data allowance etc on a separate account but EE have decided to remove that feature? That’s why I can’t find it?

Re: Add myself as user when partner is bill payer???

James_B — Tue, 26 Mar 2024 08:43:30 GMT

Hi @BobbyGooding,

Are you the bill payer for another EE product?

If you are, you may need to use a different email address to setup a user account for the phone linked to your partner's account.

James

Re: Add myself as user when partner is bill payer???

BobbyGooding — Tue, 26 Mar 2024 11:42:11 GMT

No I’m not, this is a brand new EE account for myself, whilst my partner has been with EE many years on her account.

Really just wondering if it’s even still possible or if the ability to do this has been removed since the older posts I see, then I can stop trying. 😂

Re: Add myself as user when partner is bill payer???

James_B — Tue, 26 Mar 2024 11:48:37 GMT

You should still be able to register as a user, @BobbyGooding

If you continue to have issues, don't hesitate to get in touch with Technical Support.

James

Re: Add myself as user when partner is bill payer???

BobbyGooding — Tue, 26 Mar 2024 11:51:03 GMT

Are you able to explain how I would do this? Only potential option I see that might be the way is “link sim to account” which eventually asks are you the bill payer. If I say no, it says you must be bill payer. If I say yes it says already linked to another account.

Re: Add myself as user when partner is bill payer???

James_B — Tue, 26 Mar 2024 11:54:44 GMT

Hi @BobbyGooding,

Are you using the 'link a product' tile in the EE app?

During setup you should be presented with an option to register as a user if this account role isn't already linked to another email address. (Technical Support can check this for you)

James

Re: Add myself as user when partner is bill payer???

BobbyGooding — Tue, 26 Mar 2024 12:00:41 GMT

Yeah that’s the option I’m using, I enter the phone number, get a confirmation code by sms, then get this page which says only the bill payer can link.

Re: Add myself as user when partner is bill payer???

James_B — Tue, 26 Mar 2024 12:07:20 GMT

Has your partner successfully linked the number as the bill payer in their app, @BobbyGooding?

James

Re: Add myself as user when partner is bill payer???

BobbyGooding — Tue, 26 Mar 2024 12:12:41 GMT

It shows in her account on the app and she has drop down to select the three different numbers bought through her account, I cannot for the life me figure out where to see if she’s added as the bill payer or not. It was just added automatically. If I follow the same “link product” process on her account and choose “ I am bill payer” it just says already added to account.

Re: Add myself as user when partner is bill payer???

James_B — Tue, 26 Mar 2024 12:52:10 GMT

I'd recommend contacting our Mobile Care Team so they can take a look at this at an account level, @BobbyGooding

They'll be happy to help. 🙂

James