topic Re: Website Layout & App Errors in EE app and website

Website Layout & App Errors

627TIN — Sun, 24 Mar 2024 20:42:33 GMT

The EE website and app are appallingly bad for usability, layout, speed etc etc, they both constantly throw up errors, amongst many the Bad Gateway error is most prevalent on the website if you use the browser back button instead of the link to go back coded in by the website developers.

The “it’s not you it’s us” and “we’re trying our best to fix this” alerts happen on any page however especially on the plans and subscriptions pages.

You’d think a paying your bill button or link would be better displayed and more obvious.

I could go on and on however it seems this subject has plenty of coverage already.

Re: Website Layout & App Errors

James_B — Mon, 25 Mar 2024 12:32:34 GMT

Hi @627TIN,

I'm sorry to hear you're having problems navigating our website.

Are you able to share any URL's of pages where you are seeing these issues?

Does clearing your cookies and cache or using a different web browser resolve the issue?

James

Re: Website Layout & App Errors

627TIN — Mon, 25 Mar 2024 12:53:27 GMT

Re: Website Layout & App Errors

627TIN — Mon, 25 Mar 2024 12:56:16 GMT

Yes I cleared my cookies, yes I cleared my history, quite patronising that!

Your response implies the fact that the website is bad is a revelation?

Very funny indeed

Re: Website Layout & App Errors

James_B — Mon, 25 Mar 2024 13:04:17 GMT

Hi @627TIN,

I'd be happy to look into the issues you're seeing if you can share any specific examples.

James

Re: Website Layout & App Errors

stwills — Mon, 08 Jul 2024 15:45:39 GMT

https://ee.co.uk/broadband/deals

Try that one James. Throws up the following error:

Re: Website Layout & App Errors

stwills — Mon, 08 Jul 2024 15:56:00 GMT

...and another (This one doesnt load at all):

https://ee.co.uk/gaming/login#state=eyJpZCI6IjVhMjgzOGFjLTViZDAtNDBkYy04NWY2LTA0NDJjMTY2OWVkZSIsIm1ldGEiOnsiaW50ZXJhY3Rpb25UeXBlIjoicmVkaXJlY3QifX0%3d&client_info=eyJ1aWQiOiI4YzRmYTFjMC0wN2UyLTQ1ZWEtYjEyMy03NjdmOTI4NjExMWItYjJjXzFhX3JwYnRfc2lnbnVwc2lnbmluIiwidXRpZCI6ImUyZWE4ZmJmLTk4YzAtNGNmMS1hMmRmLWVlOWQ1NWVmNjljMyJ9&code=eyJraWQiOiJDS3hMWGx3dmhrV3pqd2wxbE1mc1U0MnRlYU5oUU9Wd3JYanN5UzJVX3RjIiwidmVyIjoiMS4wIiwiemlwIjoiRGVmbGF0ZSIsInNlciI6IjEuMCJ9.kGVduAkylOKbBQhLfjNG0HnjXoXFlFKKgrsiyCDiutgZVygiYmCXsgoZidTcxOfjf4uMl_cXyaH0JKSTvhz7XHSS3ST-cC79MPT-uhUTL4kgmrJQNoBw67KE0ehjO5qGohJQKRuvMgqNhdffj4qVT-Glvzz-PBVnG0v8yTi7zzKgaJFIqv-jLPUeBOV-vgoclgGNPSoK0EsgLc01Q7lEjOdOb00gWNzHw4H01fWmMRWSyl_-U9WjwcigMa2DsnezhHjta5o3qoWZroOhhp82UWEB4JyL1mkGS7dR8VOfyNmhbtiqp8kDZL-Wvc_42wGOZkEtAMNSlgiu8z5LCbCQbQ.COs_Ve8V3tQtCH2I.5pRBCl35NQiqD8_3F-X2CR15fa69JhiUtgHuXPz-BoopUkrmIVBUk-axFjsfnxJNgTdXFoe9IC1gSedvjI9xi_UcrMGvPcF-ywwcTeHUilyK8rKUIlh68zNQw9M4c16K2Imvj0fwMuPox3mKh1Vb-P9WkwonbkVg5FtONSyPiTYoQehomAi3dKrtmbYzt-aL4rQe8ipzdKnpC4lxr5_2zw-SJ2kD5OHL_VZWfwOpEpTSngpCoBWALxwCOwvziGgs5mMzON4hR2WSzZsnngPe87Pc9ibO5_3KZPrru00l9PMD0UNOBBVxbdFLHowd_hJubaPOXEmbFs5ZQWf6QeYO_qW2rDUm3ko3_mu8DGO0n4ylsjQJRB1rSLsb-iKCD2R-6hCZxVzto0iXpLCT3hN8Dw81D16KVZ-SoAMhSE_SJhQKAztZi-y-zM_wca0kaq3SEBIvJTBH260Kf_o-pvPi45WBCCwUquJ9Ue-_u1P1zhk48kwj0HgmNrO_TdhfA6s45mx2zxZHfmLeKAU-Zjwd7KeWlZ_FtAx5vGnSWIXkfB0eeJ2RHYC7kCBgjZWsPQicCPJejA7U8tebJ8PbqlfNRIFEios3dnP9GwfC4EIXV202R2ntuqM4OJL7iJEGxW8JGotEpoYm6cQOIKVH0aeUWPYz1Zbcm2MZt4n1xx9O1-E770-L2_q71ueJJIfz5rstF-m4sZvGC0QRVceQlSBUQxSSxuMoi3GUDlLTI7VQrH2N2vlhx3y-knEjc2WmPOndFA5Z4dOip7xYq9gnb6nZLg6Kuj5RKZgSshCOV-Ef49p0kH85Bcxeoednv6JEpcDBWztRSTmwAAEfzjpS9jNfY5nws8cgnErsG-wdNDShRrmMViDxV1HyWJotuwnYx5l1N3nK9eTcrrBHXoQ4VFYFWdaSE1PZZTnItW1UevhWQCgx454vRFnzMIHsC95J8hAKg1nlQ_VpIVdiAAKwXIf1xu6wZVaT4yZiuPyZtTWnNzmofdh94rujRfV3DoFJU7mdYzYiHtRp_-exU1qyYc9BdUGCAkponsUcK-eRfo1Z-jSd3yhN5krAvAC3KpVQlKmLZAvez33qUsd9USXaxrgMMfTmXuqFJYMSQVmk_pG8j9U.PHlnTVW4YBJMzSyilq0Dcw

Re: Website Layout & App Errors

James_B — Mon, 08 Jul 2024 17:47:41 GMT

Hi @stwills,

I can access the first link, but not the second.

Where did you see the second link?

James