topic Re: Downloading PDF in EE app and website

Downloading PDF

Tyrin — Sat, 23 Mar 2024 19:30:34 GMT

Tried numerous times to get a PDF of my bill google says go to EE app-manage-bills and payments then download but there is not a bills and payments section in the manage section the **bleep** is this **bleep** about

Re: Downloading PDF

Chris_B — Sat, 23 Mar 2024 19:36:53 GMT

@Tyrin Go to VIEW BILL then click SEE YOUR PLAN BILLS AND DEVICES click SEE DETAILS. and at the top you can click CHOOSE A DATE. Google says. lol.

Re: Downloading PDF

Tyrin — Sat, 23 Mar 2024 19:39:29 GMT

Re: Downloading PDF

Andy_65 — Sat, 23 Mar 2024 19:52:17 GMT

@Tyrin Tap 'Manage' and you'll find 'Bills and Payments' top left.

Re: Downloading PDF

Tyrin — Sat, 23 Mar 2024 19:53:36 GMT

Re: Downloading PDF

Leanne_T — Sun, 24 Mar 2024 08:11:44 GMT

Hi @Tyrin

Thanks for coming to the community.

If you log into the EE account online through a web browser, do you have the Bills and Payments menu showing?

Leanne.

Re: Downloading PDF

Dave-C52 — Thu, 04 Apr 2024 09:38:16 GMT

Same as Tyrin, I'm just transfering from BT to EE but I've had 3 emails saying my new bill is available to view, but it isn't. The MyEE App link takes me to a sales-page, I've searched all the pull-downs and obviously tried typing 'Manage', 'My Bill' etc. in the search field but no response. The 'Help' / 'Bills' link just takes me to general topics, nothing specific about my bill. Is it just too early for my first bill, the last BT Bill was 6th March and now 4th April so perhaps the emails were premature. There is no 'View Bill' button.

Re: Downloading PDF

James_B — Thu, 04 Apr 2024 10:01:56 GMT

Hi @Dave-C52,

Welcome to the EE Community. 🙂

Have you downloaded the EE app from your app store and linked your mobile number to it?

James

Re: Downloading PDF

Han61 — Thu, 04 Jul 2024 15:32:40 GMT

I have the same problem. Can’t get access to my Broadband bill. Recently changed from BT to EE. I really would like a bill. Yes I have downloaded the App!