topic Re: Ee app is the worst most substandard app I've had the misfortune to use in EE app and website

Ee app is the worst most substandard app I've had the misfortune to use

Elsie61 — Wed, 20 Mar 2024 23:22:48 GMT

Re: Ee app is the worst most substandard app I've had the misfortune to use

Christopher_G — Thu, 21 Mar 2024 08:02:06 GMT

Hi @Elsie61

Welcome to the community.

Is there something specific about the app that you don't like? We can try to feed it back to the developers for you.

Chris

Re: Ee app is the worst most substandard app I've had the misfortune to use

Elsie61 — Thu, 21 Mar 2024 16:21:40 GMT

Hmm let's see. Mostly won't open. When it does it's incredibly slow. If it
does open it won't recognise my fingerprint. Then it won't accept my
password and when I try and create a new password it locks me out.

I've spent 48 hours trying to get in to pay the bill ee are harassing me
about. Ee makes it impossible. I'm a pensioner and I find this very
distressing.

Re: Ee app is the worst most substandard app I've had the misfortune to use

James_B — Thu, 21 Mar 2024 17:32:16 GMT

I'm sorry to hear that, @Elsie61

Which error message do you see when trying to reset your password?

James

Re: Ee app is the worst most substandard app I've had the misfortune to use

Elsie61 — Fri, 22 Mar 2024 09:41:39 GMT

It tells me I'm locked out

Re: Ee app is the worst most substandard app I've had the misfortune to use

James_B — Fri, 22 Mar 2024 12:03:19 GMT

Would you be able to share the full error message, @Elsie61?

Does it ask you to wait a specified amount of time before reattempting to reset your password?

James