topic Re: Upgrade Unavailable in EE app and website

Upgrade Unavailable

dminett1 — Wed, 20 Mar 2024 03:16:40 GMT

Hello,

When I go to either the website/app to look at upgrades, it either says my upgrade is unavailable or it won't let me click to get to the deals.

I've rang up EE helpline and they've said I can upgrade and I've also texted UP to 150 and they've also said I can upgrade. But whenever I get to the website I hit a blocker.

Does anyone know if this is a bug or if there's a way to fix this?

thanks

Dave

Re: Upgrade Unavailable

Katie_B — Wed, 20 Mar 2024 08:50:21 GMT

Hi @dminett1.

Thanks for coming here.

I am sorry to hear this is happening when you are trying to look at your options for upgrading.

Have you been able to try another browser/device?

Katie

Re: Upgrade Unavailable

dminett1 — Wed, 20 Mar 2024 20:32:06 GMT

Hi Katie,

I've tried a few different browsers and I've tried from my laptop and my PC, no luck.

Don't really know what to do now

Re: Upgrade Unavailable

Katie_B — Thu, 21 Mar 2024 07:57:05 GMT

Thanks for trying @dminett1.

I would recommend reporting this to our technical care team who can look into this further.

The team will also be able to refresh your account.

Katie

Re: Upgrade Unavailable

dminett1 — Thu, 21 Mar 2024 17:02:42 GMT

Hi Katie,

how do I get in contact with them? Is there an email or a ticket I can make?

thanks

dave

Re: Upgrade Unavailable

James_B — Thu, 21 Mar 2024 17:35:12 GMT

Hi @dminett1,

I'd recommend contacting our upgrades team on 150.

The team will be able to help you process your upgrade and can transfer you to technical support if necessary.

James