topic Re: Cannot link mobile phone number to EE account in EE app and website

Cannot link mobile phone number to EE account

Devalaaar — Tue, 19 Mar 2024 11:21:54 GMT

When trying to link a EE product (New Mobile contract) to my existing EE account it gets stuck in a loop and says this is unavailable, has been happening for months now.

The webpage requests the phone number, sends a text code to verify the person then loops back to the first page after the code has been entered.

Any one know of an email I can contact the resolve this manually?

Thanks,

Re: Cannot link mobile phone number to EE account

Schockwave — Tue, 19 Mar 2024 12:41:34 GMT

Hello @Devalaaar ,

Welcome to the community,

There is no email to contact EE, if you cannot contact them by phoning them, then you can ring them using something like Skype or any other phone for free:

08000798586

Have you tried different browsers or just the one browser?

Re: Cannot link mobile phone number to EE account

Edlong — Tue, 19 Mar 2024 18:30:38 GMT

I have the same issue , since the 6th March. I have tried Edge and Chrome, on my phone on Chromebook and Work Win 10 laptop . Broadband is the same, cannot link that either?

Re: Cannot link mobile phone number to EE account

Katie_B — Wed, 20 Mar 2024 07:39:11 GMT

Hello @Edlong.

If you are unable to link your devices I'd recommend getting in touch.

Our customer care team will be happy to help with this.

Katie