topic Re: I Can't view my bill in EE app and website

I Can't view my bill

LesleyHunter985 — Thu, 14 Mar 2024 08:05:39 GMT

Anyone else having issues on their EE app and desktop with regards to viewing bills. I am unable to view previous and current bills. This has been like this for the last 6 days

Re: I Can't view my bill

Christopher_G — Thu, 14 Mar 2024 10:11:48 GMT

Hi @LesleyHunter985

Welcome to the community.

What does it say when you try to view them? Are you on a personal or business plan?

Chris

Re: I Can't view my bill

racm1981 — Thu, 14 Mar 2024 12:31:48 GMT

It is the same for me as well, get a Sorry, somethings gone wrong message. Have tried via the app and Chrome browser. Spoke to customer services who reset my account, but still not joy. I need a pdf copy of my bill to claim from my work so this is rather annoying

Re: I Can't view my bill

fffadasdf — Thu, 14 Mar 2024 13:06:09 GMT

Same here. The last 2 months I have been unable to produce a .pdf of my bill to claim back from work.
The website just says oops, something went wrong, refresh the page or try again later....neither helps.
The website is trash... strangely enough though, the Shop & Upgrades section works absolutely fine...

Re: I Can't view my bill

LesleyHunter985 — Thu, 14 Mar 2024 15:22:57 GMT

Hi its personal plan, When I click on view bill it says sorry there seems to be a problem we are having a little difficulty right now. This is the message I have been getting constantly. I have three phones on my account and unable to view the bill I have just paid

Any help would be appreciated

Re: I Can't view my bill

clt1982 — Fri, 15 Mar 2024 03:57:05 GMT

Yes same here

Re: I Can't view my bill

rs1111 — Fri, 15 Mar 2024 08:28:29 GMT

Yes had same issue all week very annoying and can't seem to find a way to raise it over than this community thing they make you use which is quite annoying as i have no clue how it will tell me if there is a fix. Poor service from EE

Re: I Can't view my bill

rs1111 — Fri, 15 Mar 2024 08:29:52 GMT

Has anyone from EE posted a solution to this very serious problem? How on earth can they not provide access to bills and provide us with a solution - totally unacceptable.

Re: I Can't view my bill

Wes10 — Fri, 15 Mar 2024 08:57:21 GMT

Same here, been like it since the 12th march for me that I've noticed.

Re: I Can't view my bill

rs1111 — Fri, 15 Mar 2024 09:28:40 GMT

EE????????

Re: I Can't view my bill

racm1981 — Fri, 15 Mar 2024 09:44:44 GMT

I'm assuming they'd be more proactive in fixing the problem if people couldn't place orders for phones and phone contracts

Re: I Can't view my bill

Wes10 — Fri, 15 Mar 2024 09:55:35 GMT

Agreed, my bill is 40 higher as I had it on text to check and want to check my breakdown of charges to make sure its accurate so if it ain't fixed soon I'll be cancelling my direct debit and they will probably have a fit for me doing so.

Re: I Can't view my bill

rs1111 — Fri, 15 Mar 2024 14:57:50 GMT

Hi Christopher - I am unable to get a copy of my bill as are many on this chain.

I get this when I click to see my bill(s)

Sorry, something's gone wrong

Please refresh the page or have
another go later when we've fixed
things.

You can also get help or call us on
360 or 08009 566 000 from
another provider."

I need a copy of my current and last months bill - can you please get this escalated as clearly this is an issue impacting lots of customers.

Re: I Can't view my bill

Christopher_G — Fri, 15 Mar 2024 15:34:05 GMT

Hi all.

We’re aware of a small number of user who are having problems accessing their bills online. Our support teams are investigating this and working to fix it as soon as possible.

In the meantime, please try using the EE App and the EE Online desktop site. If you still can’t access your bills, and you need information urgently, please give us a call on 150.

Chris

Re: I Can't view my bill

cpharvey — Fri, 15 Mar 2024 19:03:28 GMT

I did Chris and you should know that both app and website are using the same api’s so if it is broken on one it’ll be broken on the other.
it also cannot be “a small number of users” given the multiple threads on here, and this is just the canary in the coal mine.
Calling 150 is useless, they don’t know what to do either and say “it will auto fix itself over time”, when clearly it won’t.
If EE cannot provide me a bill then I don’t see why I should pay it.

Re: I Can't view my bill

AndyEaves — Sun, 17 Mar 2024 10:26:06 GMT

I am having the same "oops something went wrong" try again later.... been like this for about 4 days?

Re: I Can't view my bill

Ed991 — Sun, 17 Mar 2024 10:39:14 GMT

Same here

Re: I Can't view my bill

Johnathanmono79 — Sun, 17 Mar 2024 16:30:53 GMT

Same here. Both app & website does the same. I cannot view my bills on both. Done all the usual reinstall ect. Still the same. Phoned complaints & support who told me an update may be out tonight. Many many customers having same problems. We shall see. I wont hold my breath. EE if you want customers to pay thier bills then FIX IT!

Re: I Can't view my bill

rs1111 — Sun, 17 Mar 2024 18:54:17 GMT

100%

Re: I Can't view my bill

Vikkiledger69 — Mon, 18 Mar 2024 06:55:39 GMT

I phoned yesterday as not been able to view my bill either for well over a week ...ee told me my bill total for me to check this morning and its not the amount they said ....taken an extra £20 ...still can't see bill to check this and find out why .....so annoying