topic Re: Message us not loading in EE app and website

Message us not loading

Alicia1412 — Sun, 17 Mar 2024 19:40:12 GMT

Trying to us message us on the ee app and it just keeps loading. Has done all day. Anyone help!

Leanne_T — Mon, 18 Mar 2024 08:06:14 GMT

Thanks for coming to the community.

Do you have a query we could help you with on the community?

If you would like to contact us regarding your account, could you try logging out and back into the app, does the same happen?

Leanne 🙂

Alicia1412 — Mon, 18 Mar 2024 14:02:59 GMT

I’m trying to upgrade my contract but to go sim only and wanted to discuss a plan.

I’ve logged out a few times and still not working just keeps loading with the 3 yellow circles

Leanne_T — Mon, 18 Mar 2024 14:36:40 GMT

I see, thank you @Alicia1412

To discuss plans and moving to SIM Only please call us on 150 or log into your EE account to view all available plans 🙂

Leanne.

ZombieRodeo — Mon, 25 Mar 2024 16:33:17 GMT

The same thing is happening to me.... the EE app is absolutely terrible and complete junk!

Christopher_G — Mon, 25 Mar 2024 18:40:01 GMT

Are you on the latest app version?

Chris