topic Re: Re: Cant view my bill in EE app and website

Re: Cant view my bill

watts320 — Sat, 16 Mar 2024 15:57:49 GMT

Im the same, been needing to pay my bill for a week now and not able to on the app or online via chrome or edge. All I keep getting is, its not you its us, try again later.

Re: Re: Cant view my bill

Chris_B — Sat, 16 Mar 2024 17:14:12 GMT

@watts320 And as above have you called customer services about this.

Re: Re: Cant view my bill

XRaySpeX — Sat, 16 Mar 2024 20:20:16 GMT

@watts320 : Try using Fast Payment online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Re: Cant view my bill

Chris_B — Sun, 17 Mar 2024 08:18:44 GMT

@XRaySpeX Only issue with that is, what about if you have out of allowance charges.. Like others I can not see my bills on my account I do not know what the charges are unless I can see that bill. It doesn’t affect me like others as I pay via DD but not everyone does and as such they need to know what they need to pay to make that payment hence they need to see the bill .

Using fast payment is only good if you know how much to pay.

Re: Re: Cant view my bill

XRaySpeX — Sun, 17 Mar 2024 10:30:03 GMT

@Chris_B : True! I'm assuming that when peeps say "I wanna pay my bill" they know what the bill is.

Can't they find out by texting BILL to 150?

Re: Re: Cant view my bill

Chris_B — Sun, 17 Mar 2024 14:10:37 GMT

@XRaySpeX they could and at present that would be the only way to find out what the bill is, obviously this will only help those who do come to the forum and see such a comment. Might be worth mentioning this on any future comments about this.

Just tested this and got a response. So at least that’s working as it should. 😆😆

Re: Re: Cant view my bill

XRaySpeX — Sun, 17 Mar 2024 14:48:32 GMT

You don't need to come to this forum to know or find out about the BILL text service.

Re: Re: Cant view my bill

Klara68114 — Mon, 18 Mar 2024 12:19:49 GMT

I have many times

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