topic Re: Linking my new sim/mobile number to access online account services not working in EE app and website

Linking my new sim/mobile number to access online account services not working

Nsp001 — Sat, 16 Mar 2024 10:49:44 GMT

ive been trying for around 4 days to link my sim/mobile number to my online account to access and manage my account online.

i keep getting an error technical issue message and try again later.

anyone else experiencing similar issues with the online system?

Re: Linking my new sim/mobile number to access online account services not working

Katie_B — Sat, 16 Mar 2024 13:05:08 GMT

Hello @Nsp001.

Thanks for coming here.

Are you looking to link a new number to an existing EE account, if yes is this for Home Broadband?

Speak soon,

Katie

Re: Linking my new sim/mobile number to access online account services not working

Craigali — Thu, 04 Apr 2024 16:20:27 GMT

I'm also having this issue. My account was reset by EE but is only showing my mobile number, when there are 4 SIMS on the account. When I try to link another number the system always fails?

Craig

Re: Linking my new sim/mobile number to access online account services not working

James_B — Fri, 05 Apr 2024 07:11:10 GMT

Welcome to the EE Community, @Craigali 🙂

Have you tried linking your products in the EE app and ee.co.uk?

James

Re: Linking my new sim/mobile number to access online account services not working

Damian0907 — Tue, 23 Apr 2024 18:54:05 GMT

Hi,

I moved to EE, to keep my old number I did exactly what was on card, text PAC to 65075 then port to 150 after 2 days everything was set up.

I received text message your existing number has been transferred to your EE plan.

Then I linked my phone number to have access to manage account.

But after that still don't have access to manage account

Damian

Re: Linking my new sim/mobile number to access online account services not working

Katie_B — Wed, 24 Apr 2024 06:30:11 GMT

Hello @Damian0907.

Thanks for coming here.

It sounds like your account may be set up as a user rather than account holder access.

Please give us a call on 150 and our customer care team will help get this resolved for you.

Katie

Re: Linking my new sim/mobile number to access online account services not working

Damian0907 — Wed, 24 Apr 2024 18:45:37 GMT

Hi,

Had similar, I started do everything on Friday, but received message from EE "Thanks, the port in is all set up and will take place by 6pm on 23-04-2024

Please don't send this PAC request again before the above date and time as it could result in a delay"

I waited to Tuesday and everything has been set up before 6pm that day.

After that still had problem with access to manage my account. I called to customer service 150 and they checked my details, reset something and after few minutes was fine, now have access to everything

Damian