topic Re: Unable to see any bill details account details after log into EE account in EE app and website

Unable to see any bill details account details after log into EE account

zakson8256 — Sun, 18 Sep 2022 20:32:25 GMT

I logged into my EE account but could not see any billing or any of my account details. Could not add a add- on etc.

It shows an error message saying my request cannot be action and ask me call the customer service number 150.

Re: Unable to see any bill details account details after log into EE account

James_B — Tue, 20 Sep 2022 07:49:55 GMT

Hi @zakson8256,

Welcome to the EE Community.

Are you still seeing this issue this morning?

James

Re: Unable to see any bill details account details after log into EE account

Nkcee — Wed, 21 Sep 2022 18:21:46 GMT

Logged into ee to under manage my phone the only thing there is to leave ee. No bill details, no usage, no plan details, nothing. I have tried on the app and online over several days and after the recent app upgrade and still nothing there. Please help

Re: Unable to see any bill details account details after log into EE account

Leanne_T — Thu, 22 Sep 2022 07:14:41 GMT

Hi @Nkcee

Thanks for coming here.

Can you view this information if you log into your My EE account online?

Do you get an error message?

Leanne.

Re: Unable to see any bill details account details after log into EE account

Pdevlin79 — Fri, 23 Sep 2022 08:40:58 GMT

The app is a load of **bleep**, not user friendly and trying to get through to someone takes around half an hour. Terrible customer service.

Re: Unable to see any bill details account details after log into EE account

Nkcee — Fri, 23 Sep 2022 09:13:32 GMT

Hi Leanne, I cannot see anything online or in the app. There is no error message just an absence of anything on the page except my mobile number, account number and “thinking of leaving t mobile” content

Re: Unable to see any bill details account details after log into EE account

Leanne_T — Fri, 23 Sep 2022 09:21:28 GMT

Hi @Nkcee

Thanks for coming back to me.

If you give us a call on 150 the team will get this looked into for you.

Leanne.

Re: Unable to see any bill details account details after log into EE account

Wiolcia11223344 — Sat, 16 Mar 2024 06:44:31 GMT

People dont have time to spend half day on phone line, Just ee supouse to improve their website and app for customers.