topic Re: My EE app and website does not show billing in EE app and website

Re: My EE app and website does not show billing

LadyJ21 — Wed, 13 Mar 2024 14:16:59 GMT

I have an email saying my bill's ready to view, but the link doesn't work, and after a month (and many phonecalls) my old and new broadband accounts still haven't been merged so I can't see my broadband bills on the app or website. So disappointed with 'new' EE.

Re: Re: My EE app and website does not show billing

Leanne_T — Wed, 13 Mar 2024 15:07:50 GMT

Hi there @LadyJ21

Thanks for coming to the community.

Do you have a mobile and broadband account with us?

Can you view other account details on the EE app and website?

Leanne.

Re: Re: My EE app and website does not show billing

LadyJ21 — Thu, 14 Mar 2024 11:10:27 GMT

Hi Leanne,

Yes, I have an account with EE and both my mobile and my old broadband account are showing up. The problem started when I changed (with EE) to full fibre and had to be given a new account.

I have made many phone calls to 150 and a month ago I was promised that the accounts would be merged. I've had an email saying my first bill is ready, but I can't see it via the email, via my account or on the app.

Please can you help?

LJ21

Re: Re: My EE app and website does not show billing

LadyJ21 — Thu, 14 Mar 2024 11:11:13 GMT

Hi Leanne,

Yes, I have an account with EE and both my mobile and my old broadband account are showing up. The problem started when I changed (with EE) to full fibre and had to be given a new account.

I have made many phone calls to 150 and a month ago I was promised that the accounts would be merged. I've had an email saying my first bill is ready, but I can't see it via the email, via my account or on the app.

Please can you help?

LJ21

Re: Re: My EE app and website does not show billing

LadyJ21 — Thu, 14 Mar 2024 11:22:13 GMT

Hi Leanne,

I have called 150 several times! I go through the same explanation with each customer service representative and they promise to sort it. Then nothing happens.

Please arrange for it to be sorted without me having to call again.

Many thanks,
LJ21