topic Re: Re: My EE app and website does not show billing in EE app and website

Re: My EE app and website does not show billing

Sirshocking — Wed, 13 Mar 2024 08:55:25 GMT

The bills page and app are currently not accessible.. this isn't the first time this has happened. Get this fixed please as its very annoying.

Re: Re: My EE app and website does not show billing

Leanne_T — Wed, 13 Mar 2024 11:02:28 GMT

Hi @Sirshocking

Thanks for coming here.

How long has this been happening?

Do you get an error message when accessing your billing details?

Leanne.

Re: Re: My EE app and website does not show billing

Sirshocking — Wed, 13 Mar 2024 13:35:49 GMT

Hi Leanne,

I've always had issues with it in the app in the past and had to access the
bills and payments link on the website, but that doesn't work now. I've
tried for 3 or 4 days over the last week. It comes up as "Sorry, somethings
gone wrong. Please refresh or try again later"
It's happened a couple of times in the past on the website but it's worked
after a day or so... not this time 😬

Image attached

Sirshocking

Re: Re: My EE app and website does not show billing

Sirshocking — Wed, 13 Mar 2024 13:39:48 GMT

Re: Re: My EE app and website does not show billing

Leanne_T — Wed, 13 Mar 2024 14:05:00 GMT

Thanks @Sirshocking

In this case, please report this to our mobile guides on 150, who will get this looked into for you and get a support ticket raised if needed.

Leanne.

Re: Re: My EE app and website does not show billing

danlaw90 — Wed, 13 Mar 2024 19:14:28 GMT

I’ve got the same problem. It’s very irritating. Just get it sorted please!

Re: Re: My EE app and website does not show billing

silver101 — Thu, 14 Mar 2024 10:18:26 GMT

Same issue on both mobile app and the website. Just want to see this month's bill

Re: Re: My EE app and website does not show billing

Leanne_T — Thu, 14 Mar 2024 11:17:21 GMT

Morning @silver101

If you are unable to view the bill, please call us on 150 and the team will get this looked into for you.

Leanne.

Re: Re: My EE app and website does not show billing

Louriddler1 — Thu, 14 Mar 2024 13:41:02 GMT

I've got same issues since Nov, rejoined to be able to access parental controls, can't do that either. They're now sending bills by post in large print so no cost which is crackers. I was initially told only a handful of people experiencing same issue which is clearly not true.