topic Re: Is anyone else having problems? in EE app and website

Is anyone else having problems?

mark463 — Mon, 11 Mar 2024 09:31:27 GMT

App and website down since 7am for me.

Re: Is anyone else having problems?

Chris_B — Mon, 11 Mar 2024 09:41:05 GMT

@mark463 Working for me but I just had to sign back in from scratch. Looks like there was account maintenance performed. Try fully closing the app and try again if you cannot gain access still try your online account if you can not gain access to that you’ll need to call customer services to request an account reset.

Re: Is anyone else having problems?

Debbie109 — Mon, 11 Mar 2024 12:08:49 GMT

Yes,I can't view my bills on the website, but am able to see them on the app. Website seems particularly slow.

Re: Is anyone else having problems?

Leanne_T — Mon, 11 Mar 2024 13:45:48 GMT

Hi @Debbie109

Thanks for coming to the community.

Do you get an error message when you try and view the bills in your EE account online?

Leanne 🙂

Re: Is anyone else having problems?

Chris_B — Mon, 11 Mar 2024 13:57:10 GMT

@Leanne_T My bills are not visible via the app or online now.

online doesn’t even show anything to indicate there’s an error or issue.

I’ve also just upgraded 2 sims on my account but his error was there before this so I’ll give it a few days for account changes to fully complete than I’ll think a call to customer service. Don’t think they can do anything as I still have account access it’s just not linking correctly to the bills part of the account to show bills.

Re: Is anyone else having problems?

Leanne_T — Mon, 11 Mar 2024 14:08:17 GMT

Hi @Chris_B

Hope you're well 🙂

If the bills aren't showing online or the app, this would need to be investigated for you.

Please give us a call on 150 when you get the chance and the team will be happy to help 🙂

Leanne.

Re: Is anyone else having problems?

Willand — Mon, 11 Mar 2024 15:31:25 GMT

Same problem here - the App won’t load, equivalent of “egg timer”

Tried the website too, couldn’t get to my bills, wouldn’t display, menu wouldn’t work.

Re: Is anyone else having problems?

Leanne_T — Mon, 11 Mar 2024 15:50:12 GMT

Hi @Willand

Have you tried downloading and reinstalling the app?

How long has this been happening?

Leanne.

Re: Is anyone else having problems?

Willand — Mon, 11 Mar 2024 15:53:01 GMT

All day, today. Don’t know when it last worked okay, maybe a month or so ago.
Why would I need to delete the App?

Re: Is anyone else having problems?

Leanne_T — Mon, 11 Mar 2024 15:56:28 GMT

Hi @Willand

If the app is not loading, deleting the app will let us know if this resolves the issue for you.

Leanne.

Re: Is anyone else having problems?

Willand — Mon, 11 Mar 2024 16:06:44 GMT

Deleted, reinstalled, issue remains…

Re: Is anyone else having problems?

Leanne_T — Mon, 11 Mar 2024 16:40:04 GMT

Thanks for trying @Willand

In this case, please call us on 150 and our mobile guides will get this looked into for you 🙂

Leanne.