topic Re: Seeing Contacts in App in EE app and website

Seeing Contacts in App

Henhamjane — Thu, 07 Mar 2024 11:38:16 GMT

I can’t see the names of family members in the App. This used to work but I’m now no longer able to allow EE access to contacts within settings, contacts option no longer there - any reason for this?

Re: Seeing Contacts in App

Chris_B — Thu, 07 Mar 2024 12:22:11 GMT

@Henhamjane What device are you using?

Re: Seeing Contacts in App

Henhamjane — Thu, 07 Mar 2024 12:23:21 GMT

Apple Iphone 12

Re: Seeing Contacts in App

Schockwave — Thu, 07 Mar 2024 14:16:11 GMT

@Henhamjane , your contacts you will see if you click on the phone icon, which should be in the taskbar, unless you have moved it.

Re: Seeing Contacts in App

Leanne_T — Thu, 07 Mar 2024 14:21:07 GMT

Hi @Henhamjane

Thanks for coming here.

If you go into your EE app then Profile, Settings and Permissions, App settings, Sync phone contacts, do you have this turned on?

Leanne.

Re: Seeing Contacts in App

Henhamjane — Thu, 07 Mar 2024 16:30:39 GMT

Thank you - It wont turn on as it directs me to EE settings to turn on contacts which isnt there

Re: Seeing Contacts in App

Henhamjane — Thu, 07 Mar 2024 16:36:12 GMT

This is what I get if I try to turn on in settings - thanks

Re: Seeing Contacts in App

Chris_B — Thu, 07 Mar 2024 16:38:07 GMT

@Henhamjane on your phone go to Settings > Privacy and security>contacts. And make sure EE is enabled.

Re: Seeing Contacts in App

Henhamjane — Thu, 07 Mar 2024 16:45:05 GMT

Thanks - checked this but EE doesn’t appear as an option

Re: Seeing Contacts in App

Chris_B — Thu, 07 Mar 2024 18:59:38 GMT

@Henhamjane Have you tried deleting the app and reinstalling it ? You should when setting up the app be able to select “Allow my EE to access contacts”

Re: Seeing Contacts in App

Henhamjane — Thu, 07 Mar 2024 23:11:56 GMT

Thank you - I deleted and reinstalled the app and its now working . Should have thought of that! Thanks again for your help

Re: Seeing Contacts in App

Leanne_T — Fri, 08 Mar 2024 07:55:32 GMT

Great news @Henhamjane

Thanks for coming back and letting us know 🙂

Leanne.