topic Re: Why is the EE site SO undeservedly bad?! in EE app and website

Why is the EE site SO undeservedly bad?!

Wilderness2k — Fri, 30 Sep 2022 13:41:23 GMT

Seriously, this website is one of the worst I've ever seen, especially for a company that brags so much about it's awards won, and even more so when almost EVERYTHING says to "do this online" - WE CAN'T!!!!!!

I don't think I've ever seen a website that logs you out with every single click, and then spurts a load of gibberish about how they're number one. You're not, you just make the most sales, but your website and customer service leave a LOT to be desired.

Oh and the bloody app, wow! Talk about false advertisement! I got a notification to add "the brand new Apple Airpods" to my plan, did that and then arrived the previous years model turns up. Have you ever tried to return an item to EE because OH MY GOD is it an effing joke!! I still don't know if the returns are open as I've had NO comms. No email, no text, NOTHING.

EE, this is embarassing. DO BETTER!

Re: Why is the EE site SO undeservedly bad?!

Leanne_T — Fri, 30 Sep 2022 14:22:17 GMT

Hi @Wilderness2k

I'm sorry to hear this and thank you for the feedback.

Have you spoken to our mobile care team on 150 to get the Air Pods returned?

Leanne.

Re: Why is the EE site SO undeservedly bad?!

Wilderness2k — Fri, 30 Sep 2022 14:25:07 GMT

I’ve tried but it’s almost impossible to get anyone on the other side of the phone.

And I shouldn’t even have to - this website is not build for purpose and is one reason of many as to why I’ll be ending my contract and never coming back to EE.

If there’s not enough people to cover the calls then an alternative needs to be arranged and this is taking the mick out of the paying customers.

Re: Why is the EE site SO undeservedly bad?!

Leanne_T — Fri, 30 Sep 2022 14:29:29 GMT

Hi @Wilderness2k

Sorry we have no account access on the community, if you can try calling us again the team will be happy to help and get this sorted for you.

Leanne.

Re: Why is the EE site SO undeservedly bad?!

Wilderness2k — Fri, 30 Sep 2022 15:53:11 GMT

I've now been on hold for 37 minutes, so I have my doubts.

Re: Why is the EE site SO undeservedly bad?!

Wilderness2k — Fri, 30 Sep 2022 16:01:26 GMT

They won't though because when I (different person) try to call, 48 minutes on hold with NO answer.

What a disgraceful shell of what once was a good company.

Re: Why is the EE site SO undeservedly bad?!

Leanne_T — Fri, 30 Sep 2022 16:28:03 GMT

Thanks for calling, one of the team will be happy to help once they are available @Wilderness2k

Leanne.

Re: Why is the EE site SO undeservedly bad?!

Wilderness2k — Fri, 30 Sep 2022 16:33:33 GMT

I give up. Robot responses. Close my thread please, this is a **bleep**ing joke.

Re: Why is the EE site SO undeservedly bad?!

Leanne_T — Fri, 30 Sep 2022 16:36:50 GMT

Sorry we could not resolve this for you on the community @Wilderness2k

The thread will remain on the community, if you wish to close your profile you can do this within profile, my settings.

Leanne.

Re: Why is the EE site SO undeservedly bad?!

McBarbers177 — Sun, 30 Jul 2023 19:33:40 GMT

The website is absolutely useless, every time you click on link and continue it comes up up with a bloody apology saying its unable to continue. the app is just as **bleep**. my contract finishes next month and I will not be renewing.

Re: Why is the EE site SO undeservedly bad?!

McBarbers177 — Sun, 30 Jul 2023 19:35:01 GMT

I shouldn't have to, you're a communication company and you're bloody app and website should work

Re: Why is the EE site SO undeservedly bad?!

Leanne_T — Mon, 31 Jul 2023 06:58:02 GMT

Hi @McBarbers177

Which part of the website do you get the errors? Is this when you are logged into your My EE account and looking to upgrade?

Leanne.

Re: Why is the EE site SO undeservedly bad?!

davbrown1962 — Mon, 07 Aug 2023 15:39:58 GMT

Absolutely rubbish website and App. Slow, laggy, hard to navigate. The previous comments are spot on, struggling with this system makes me want to leave. All I wanted to do today was set up a direct debit, you would think they would want to make that easy to do!! It's not, Website and App kept kicking me off. Finally got to the page, filled out the form, clicked save and got kicked out again. Pathetic. They keep patting themselves on the back about being no 1. They are not, they are complacent.

Re: Why is the EE site SO undeservedly bad?!

Leanne_T — Mon, 07 Aug 2023 15:42:00 GMT

I am sorry to hear this @davbrown1962

Have you tried another web browser?

You can call us on 150 and the team will help you get the direct debit set up.

Leanne 🙂

Re: Why is the EE site SO undeservedly bad?!

davbrown1962 — Mon, 07 Aug 2023 19:38:57 GMT

Hi Leanne.

Thank you for your reply. I don't think it's a Web browser problem as I have the same issues with the app? The app and website are really slow, even the first bit as you login to the app is so slow. Really strange as EE are one of the biggest hi tech mobile phone company's. I can see from the comments on the forums that I'm not the only one having these problems, these messages are from 2022, so nothing has been done since then. It's frustrating, I had similar problems when I was in Italy last week trying to get roaming working on the app. I had to give up. I think the app and website need to be updated.

thanks,

David

Re: Why is the EE site SO undeservedly bad?!

Christopher_G — Tue, 08 Aug 2023 06:39:20 GMT

The website and app have been updated very recently, @davbrown1962. I'm sorry to hear that you've been having some problems. Trying a different browser and a different device would let us know where the problem may be lying.

Chris

Re: Why is the EE site SO undeservedly bad?!

Slimmatman — Mon, 14 Aug 2023 17:19:28 GMT

Just spent hours trying to gift data to my mum on the joke of an app, tried for half an hour using my pc no joy. Why is their website and app so slow?. The amount of time it takes to complete a simple task is really frustrating. I've got a suggestion, just re do the whole thing from scratch.

Re: Why is the EE site SO undeservedly bad?!

James_B — Tue, 15 Aug 2023 06:58:55 GMT

Are you able to gift data this morning @Slimmatman?

James

Re: Why is the EE site SO undeservedly bad?!

FucckEE — Sun, 10 Sep 2023 10:08:46 GMT

I agree! Just spent 30 minutes looking for my PUK code and only managed to find it because someone posted a direct link on a forum.
The page simply cannot be navigated to via the My EE website.

It's a disgrace! FIX THIS ASAP EE!

I 'm seriously considering changing provider as this is just bollocks. Not to mention the general bad signal and reception I have.
Worst mobile carrier in the UK!

Re: Why is the EE site SO undeservedly bad?!

Leanne_T — Sun, 10 Sep 2023 10:30:29 GMT

Hi @FucckEE

I am sorry to hear this and I appreciate you leaving this feedback.

For the signal problem, have you checked the status of your postcode on our coverage checker? If you select 'check status' this will let you know if we're aware of any problems in your area.

If nothing is showing you can report the problems you are having to get this looked into.

Leanne